Service Coordinator - Commercial HVAC - Austin

Daikin Applied Americas•Austin, TX

19h•$24•Onsite

About The Position

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025! Daikin Applied is seeking a Service Coordinator for our newest District Service Office in Austin. You will have the ability to make an impact and shape your career with a company that is passionate about growth. The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor! Location: Austin, TX / In-Office Your Responsibilities: Work with Technician Supervisor, Operations, and District Manager in scheduling and dispatching of technicians for jobs (Startups/repairs, warranty, maintenance) Respond to customer inquiries and route questions of technical nature to the appropriate resource Track of time and attendance for technicians Coordinate job startups and maintain communication with the customer regarding scheduling for the startup and follow-up on jobs in progress/completed Invoice and bill customers Assist in performing local office AP/AR functions and follow up with customer to ensure that payment has been received Coordinate warranty administration process, parts orders, and track shipments Answer telephones and greet customers while maintaining professional and courteous customer contact Assist new hires in the completion of their new hire paperwork, complete employer required sections of forms (I-9) and ensure that it is sent to Human Resources on the new employee’s first day of employment Maintain OSHA logs Enter all information and maintain information into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job Responsible for gathering local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources Provide initial notification of Workers Compensation claims to insurance carrier Your Qualifications: High School Diploma or GED required 2+ years of related experience in mechanical, electrical, or plumbing service field strongly preferred Bachelor’s degree may be considered in lieu of work experience Experience working with HVAC Technicians (preferred) Experience with Astea and/or any other service tracking software Proficient knowledge of Microsoft Office Suite Your Benefits - Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements: Multiple medical insurance plan options + dental and vision insurance 401K retirement plan with employer match Paid time off and company paid holidays Paid sick time in accordance with the federal, state and local law Tuition Reimbursement after 6 months of continuous service Work visa sponsorship is not available for this position The typical hourly pay rate for this position ranges from $24.00 - $40,00 in Texas. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location. If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied! Building a more sustainable planet. Creating comfortable, healthy spaces for people to connect, live and work. Perfecting the air we share. Daikin Applied is not just an HVAC company. We're part of a global technology powerhouse that uses Heating, Ventilation and Air Conditioning (HVAC) to transform the world. We're innovators and leaders. Not only as a business, but as individuals. And we are honored to say we were named to Forbes' America's Best-In-State Employers list for 2025, ranking #1 in Minnesota for Manufacturing and Engineering. You see, we're not just innovating on the outside. We're innovating on the inside to unlock people's unlimited potential and bring out the diverse and groundbreaking ideas that will help us solve today's most pressing challenges. That's why Daikin offers more than a job. Here's where you'll be heard, be valued, belong -- and be able to make your mark. Over the past several years, we’ve proudly welcomed several organizations into our family, each bringing unique strengths, deep expertise, and talented teams. As we continue to grow, these partners play a vital role in expanding our capabilities and shaping the future of our organization. Whichever Daikin Applied company you join, you’ll be part of a unified, supportive environment where you can make an impact and grow your career. Not finding the right fit? Let us know you're interested in a future opportunity by clicking 'Sign In' at the top of the page and creating an account to set up email alerts as new job postings become available that meet your interest!

Requirements

High School Diploma or GED required
2+ years of related experience in mechanical, electrical, or plumbing service field strongly preferred
Bachelor’s degree may be considered in lieu of work experience
Experience working with HVAC Technicians (preferred)
Experience with Astea and/or any other service tracking software
Proficient knowledge of Microsoft Office Suite

Responsibilities

Work with Technician Supervisor, Operations, and District Manager in scheduling and dispatching of technicians for jobs (Startups/repairs, warranty, maintenance)
Respond to customer inquiries and route questions of technical nature to the appropriate resource
Track of time and attendance for technicians
Coordinate job startups and maintain communication with the customer regarding scheduling for the startup and follow-up on jobs in progress/completed
Invoice and bill customers
Assist in performing local office AP/AR functions and follow up with customer to ensure that payment has been received
Coordinate warranty administration process, parts orders, and track shipments
Answer telephones and greet customers while maintaining professional and courteous customer contact
Assist new hires in the completion of their new hire paperwork, complete employer required sections of forms (I-9) and ensure that it is sent to Human Resources on the new employee’s first day of employment
Maintain OSHA logs
Enter all information and maintain information into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes
Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job
Responsible for gathering local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources
Provide initial notification of Workers Compensation claims to insurance carrier