HVAC Sales and Service Manager
About The Position
ACE Home Services is seeking a high‑impact HVAC Sales & Service Manager to lead our residential service team in Phoenix. This role blends operational leadership with strong sales management, making it ideal for someone with an HVAC background who understands how to drive revenue, elevate technician performance, and deliver a best‑in‑class customer experience. You’ll oversee daily operations, coach technicians, manage workflow efficiency, and own sales performance across HVAC service and replacement. If you thrive in a fast‑paced home‑services environment and know how to build a high‑accountability, high‑support culture, this is the role for you.
Requirements
- 5+ years of leadership experience in residential HVAC service and/or sales REQUIRED
- Strong background in technician management, sales coaching, and operational oversight REQUIRED
- Experience with dispatch, scheduling, and workflow optimization
- Proficiency with ServiceTitan or similar field‑service management software
- Strong customer service and communication skills
- Ability to analyze KPIs, job costing, and operational performance
Nice To Haves
- HVAC license preferred but not required
Responsibilities
- Drive service and replacement revenue through coaching, goal‑setting, and performance management
- Train technicians on service‑to‑sales best practices, communication, and customer education
- Monitor close rates, average ticket, membership conversions, and lead generation
- Partner with marketing and call center teams to maximize booking efficiency
- Oversee daily operations, dispatching, and technician scheduling
- Ensure jobs are completed efficiently, safely, and to company standards
- Manage inventory, equipment, and workflow processes
- Support budgeting, forecasting, and P&L‑related operational decisions
- Recruit, hire, and onboard technicians and support staff
- Conduct regular coaching sessions, performance reviews, and skill development plans
- Build a culture of accountability, teamwork, and 5‑star service
- Ensure every customer receives timely, high‑quality service
- Resolve escalations and support field teams in delivering exceptional experiences
- Maintain strong relationships with customers, vendors, and partners
Benefits
- Industry leading compensation with performance bonus
- Health, Dental, and Vision insurance
- 401(k) with company match
- PTO and Paid Holidays
- Company provided vehicle, gas card, and uniform
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
