HVAC Residential Service Technician A
About The Position
The HVAC Residential Service Technician A diagnoses and repairs residential oil and gas heating equipment, air conditioning units, and heat pump units, and performs preventative maintenance on residential heating and cooling equipment. The role provides consistent, quality customer service, educates customers about company products and services, and helps promote replacement systems and maintenance agreements. The technician also trains other technicians and supports team success, safety, and efficiency. The position includes maintaining required truck inventory, keeping the work vehicle clean and conducting regular vehicle maintenance checks, and maintaining a neat appearance in a clean uniform. All duties must be performed safely. The technician operates an Astea handheld device and promptly reports incidents or accidents to the Residential Service Operations Manager/Home Services Project Manager. The role requires participation in an on-call schedule, including evenings, weekends, and holidays.
Requirements
- Technical school certification or equivalent experience.
- Proven success diagnosing and repairing complex problems on residential HVAC systems without daily supervision.
- Complete understanding of the refrigerant cycle.
- Proficient at reading and understanding residential schematics.
- Able to participate in the on-call schedule, including evenings, weekends, and holidays.
- Proven success educating customers about company products and services, including replacement systems and maintenance agreements.
- Able to read, write, and speak English.
- Demonstrated ability to complete paperwork properly and according to procedure.
- Valid driver’s license.
- Able to lift, pull, and/or push 75 pounds.
- Able to climb ladders and work off scaffolding.
- Able to sit, stand, bend, stoop, kneel, and reach for extended periods of time.
- Furnish own hand tools.
- Committed to the values of initiative, responsibility, caring relationships, integrity, and innovation.
- Able to complete a pre-employment physical test.
Responsibilities
- Diagnose and repair residential oil and gas heating equipment, air conditioning units, and heat pump units.
- Complete residential preventative maintenance on heating and cooling equipment.
- Train other technicians.
- Provide customers with consistent, quality service in accordance with company procedure.
- Promote the company’s products and services, develop equipment leads, and sell service contracts.
- Assist other team members to achieve maximum success, safety, and efficiency.
- Maintain required truck inventory as audited.
- Maintain a neat appearance and wear a proper, clean uniform.
- Perform regular vehicle maintenance checks and keep the vehicle clean.
- Perform duties safely to ensure incident-free operations.
- Operate an Astea handheld device.
- Report incidents or accidents as soon as possible to the Residential Service Operations Manager/Home Services Project Manager.
Benefits
- Medical, dental, and vision insurance.
- Generous 401(k) company match.
- $700 annual tool allowance.
- Work vehicle to take home.
- Voluntary supplemental life, critical illness, accident, and hospital insurance.
- Up to 20 days of PTO each year.
- Paid holidays.
- Gym reimbursement up to $30 per month.
- Tuition reimbursement.
- A long-standing, values-driven company that invests in employees’ growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
