HVAC Regional Service Manager

Nextech • Sun Prairie, WI

33d

About The Position

The Regional Service Manager (RSM) manages technicians and administrative staff and communicates job-related information clearly with customers, colleagues, and others involved in assigned duties. The role supports the development of the operational team and the quality of customer support. The manager is expected to understand and follow applicable work instructions and safety procedures and complete required documentation. The position is accountable for assigned divisions and oversees dispatching, customer relationships, service performance, costs, staffing, and development.

Requirements

• Five years of field technical HVAC experience or equivalent business experience.
• HVAC management experience.
• Technical knowledge necessary to provide value to technicians and customers.
• Extremely high level of urgency in resolving problems.
• High level of computer skills.
• Ability to build rapport with clients.
• Proven track record in a prior role.
• Level personality with a drive for success.
• Ability to focus on desired results.
• Strong organizational skills, including the ability to manage multiple tasks, prioritize, and meet deadlines.
• Ability to adapt to a very fast-paced environment and deadlines.
• Strong attention to detail.
• Effective spoken and written English communication sufficient to perform essential duties, including conveying job-related information understandably, accurately understanding and responding to questions and instructions, and reading, interpreting, and preparing job-related documents.
• Ability to operate a computer and office productivity machinery such as a copy machine, telephone, and computer printer.
• Ability to sit at a computer for up to 8 hours.

Responsibilities

• Recruit and develop the administration team.
• Deliver company goals and metrics.
• Provide customer satisfaction and consistently deliver a high level of customer service.
• Onboard dispatchers.
• Evaluate employees and conduct annual reviews with Operations Manager approvals.
• Review company reports and share them with the team.
• Communicate needs to field teams, including Dispatchers, ASM’s, the Operations Manager, and VP’s.
• Serve as the escalation point for callbacks.
• Promote the company’s image, appearance, and reputation.
• Manage customer relationships for the assigned area.
• Maintain and communicate a weekly activity schedule.
• Ensure efficient and well-planned scheduling of all calls.
• Ensure the area meets or exceeds customer and company SLA requirements.
• Manage dispatchers and ensure company systems and procedures are followed.
• Maintain bottom-line accountability for assigned divisions.
• Manage labor and material costs.
• Support ASM and the development of technicians.
• Communicate job-related information clearly and accurately with customers, colleagues, and others necessary to perform assigned duties.
• Understand and follow applicable work instructions and safety procedures.
• Complete required documentation.

Benefits

• Health insurance options, including a free employee-only option.
• Dental, vision, accident, critical illness, disability, and supplemental life insurance options.
• Free life insurance equal to the employee’s annualized pay rate.
• 401(k) with a 50% match up to the first 5% of employee contributions.
• Seven paid holidays.
• Two paid personal days.
• Ten paid vacation days.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed