HVAC/Refrigeration Technician Level 3

LanceSoft•New Hampshire, NH

About The Position

The Level 3 HVAC/Refrigeration Technician installs, maintains, repairs, and replaces commercial and residential HVAC and refrigeration systems and equipment in accordance with state and local codes and customer needs. The role also services commercial ovens and includes cleaning and inspecting rooftop units, walk-in coolers and freezers, display cases, and ice machines. Technicians perform preventive maintenance, calibrate systems, diagnose defects, and use specialized tools and equipment to complete repairs and installations. The technician assists other technicians at job sites and trains Level 1 and Level 2 technicians. The position involves customer and office communication, documenting labor and materials in Service Titan, obtaining customer signatures, submitting timecards and receipts, following company procedures, and coordinating with dispatch. The technician must follow safety requirements, including use of PPE and fall-protection equipment, maintain a company vehicle, wear a uniform, and maintain a professional appearance and conduct. The position requires participation in a rotating on-call schedule from Friday at 8:00 a.m. through the following Thursday at 8:00 a.m. Travel throughout New England, including overnight stays, may be required; travel expenses are paid by the company.

Requirements

5–8 years of hands-on commercial and/or residential HVAC/R experience.
Universal EPA certification.
New Hampshire Gas Service Technician License.
Excellent telephone etiquette and customer-service skills.
Strong written and verbal communication skills.
Ability to work well with other technicians and tradesmen.
Self-motivated, with strong multitasking, organizational, and detail-oriented capabilities.
Ability to deal with difficult customers and concentrate and perform well under pressure.
Ability to complete repairs independently with minimal to no direction.
Ability to stand or walk frequently and drive vehicles for 6–8 hours per day.
Ability to climb, bend, stoop, kneel, crouch, crawl, and squat, and to work on ladders, scissor lifts, roofs, in basements, attics, crawl spaces, tight or enclosed spaces, and outdoors in various weather conditions.
Ability to use hands and frequently lift up to 50 pounds; ability to occasionally lift items such as compressors, tools, and equipment (the stated weight limit is unclear in the posting).
Ability to travel throughout New England and stay overnight when needed.
Ability to participate in a rotating on-call schedule.

Nice To Haves

High school diploma or equivalent is preferred.

Responsibilities

Install, maintain, repair, and replace commercial and residential HVAC and refrigeration systems in accordance with applicable state and local codes and customer needs.
Clean and inspect commercial HVAC and refrigeration equipment, including rooftop units, walk-in coolers and freezers, cases, and ice machines; change filters and wash coils.
Perform skilled mechanical maintenance, preventive maintenance, routine servicing, system calibration, and equipment inspections.
Diagnose defects and install, repair, and maintain HVAC/R units and commercial ovens.
Operate specialized machinery, equipment, and tools used for HVAC/R repair, installation, and maintenance.
Train Level 1 and Level 2 technicians and assist other technicians at job sites.
Communicate with the office and dispatcher about job tickets, job numbers, documentation needs, and work status.
Obtain customer signatures on company-provided tablets or paperwork.
Record labor hours and materials for each job in Service Titan and follow company procedures, including the purchase-order system.
Complete and submit accurate timecards and submit prior-week paperwork, packing slips, gas receipts, and credit-card receipts to the office at the beginning of each week, identifying the applicable job or truck number on receipts.
Follow safety program requirements, including use of personal protective equipment and fall-protection equipment.
Maintain and schedule regular maintenance for the company-provided vehicle.
Maintain professionalism with customers, vendors, and coworkers, including while driving and on job sites; wear the required uniform and maintain a neat, clean appearance.
Meet current regulatory standards and stay up to date with them.
Participate in the rotating on-call schedule from Friday at 8:00 a.m. through the following Thursday at 8:00 a.m.
Travel throughout New England and stay overnight when needed; expenses are paid by the company.