HVAC/R Service Manager

Quantum Industrial•San Antonio, TX

18d

About The Position

The HVAC/R Service Manager leads a high-performing HVAC service operation by overseeing technicians, workflows, scheduling, dispatch, customer relationships, and service quality. The role combines technical HVAC service knowledge with operational management to ensure service calls and preventive maintenance are completed efficiently, correctly, and on schedule. The manager tracks service KPIs and operational metrics, reviews completed work and documentation, manages service records in the CMMS, and oversees service inventory, tools, equipment, fuel usage, and material consumption. The position also supports and develops technicians through coaching, technical guidance, training, performance reviews, hiring, and workforce planning. The role maintains customer relationships through responsive communication, addressing inquiries and concerns within 24 hours, and keeping customers informed about schedules, delays, and maintenance recommendations. It provides field troubleshooting support, leads meetings on performance and safety, and enforces company safety standards, PPE requirements, and regulatory compliance. The company emphasizes safety, accountability, professional development, teamwork, and operational excellence.

Requirements

High school diploma or GED.
EPA Section 608 Certification.
Minimum 5 years of HVAC service experience.
Strong understanding of HVAC systems, diagnostics, and repair.
Valid driver’s license with a clean driving record.
Strong leadership and team management skills.
Experience supervising technicians and managing service operations.
Strong understanding of HVAC service, repair, and preventive maintenance.
Strong troubleshooting and technical support capabilities.
Ability to analyze service data and performance metrics.
Clear communication with field teams and leadership.
Ability to read technical diagrams, wiring schematics, and equipment manuals.
Experience using service management or CMMS software.
A focus on accountability, efficiency, and customer satisfaction.

Nice To Haves

HVAC technical training or certification.
OSHA 30 certification, or the ability to obtain it.
Previous service leadership or supervisory experience.

Responsibilities

Oversee daily service operations and technician scheduling to ensure efficient job execution.
Dispatch technicians based on priority, skillset, and workload.
Monitor technician performance using service KPIs and operational metrics.
Review completed jobs daily for accurate documentation, time entries, and service reporting.
Ensure preventive maintenance work is completed on schedule.
Lead, support, and develop a team of service technicians.
Assign work based on technician experience, skills, and job requirements.
Provide coaching, technical guidance, and ongoing training.
Conduct performance reviews and address performance issues when needed.
Assist with hiring, onboarding, and workforce planning.
Address customer inquiries or service concerns within 24 hours.
Maintain customer relationships through proactive communication and site visits.
Keep customers informed about service schedules, delays, and recommended maintenance solutions.
Maintain accurate service records within the CMMS system.
Oversee service inventory, tools, and equipment availability.
Monitor operational costs, including fuel usage and material consumption.
Conduct routine operational reviews and audits to improve efficiency.
Provide troubleshooting support to technicians in the field and assist with diagnosing complex service issues.
Stay current with HVAC technology and industry best practices.
Facilitate technical training and skill development for the team.
Lead team meetings to review performance, safety updates, and operational priorities.
Maintain clear communication between technicians, service coordinators, and leadership.
Enforce company safety standards, PPE requirements, and regulatory compliance.