Commercial HVAC/R Service Manager

Helios HVACR Services • West New York, MA

4d • $95,000 - $105,000

About The Position

The HVAC/R Service Manager oversees daily area operations, leads field teams, and ensures Helios meets customer expectations and service-level agreements. This hands-on leadership role includes regular field presence, working with technicians and Field Supervisors to support service calls, resolve technical challenges, improve performance, and maintain service quality and safety standards.

The manager also oversees administrative and operational functions, including reporting, scheduling coordination, performance management, documentation, and operational planning. The position reports to the Regional Director of Operations and manages Field Supervisors and Service Technicians; team size varies by state.

The base salary ranges from $95,000 to $105,000 annually. Compensation depends on factors including geographic location, job-related knowledge, skills, and experience.

Requirements

• At least 5 years of hands-on HVAC/R field experience.
• Previous experience in HVAC/R service management or field leadership.
• Universal EPA certification.
• Valid driver's license and ability to travel regularly to job sites and customer locations within the assigned area.
• Advanced knowledge of air conditioning, refrigeration, heating systems, troubleshooting, and service practices.
• Ability to diagnose technical issues, guide technicians, and resolve complex field challenges.
• Strong leadership, coaching, communication, and interpersonal skills.
• Ability to manage competing priorities and balance field responsibilities with administrative and operational demands.
• Basic computer proficiency, including use of an iPad, smartphone, and service-management systems for communication, reporting, and documentation.
• Strong organizational skills, attention to detail, and commitment to safety, quality, and customer satisfaction.

Responsibilities

• Visit job sites regularly and work alongside technicians to understand operational challenges and support service delivery.
• Conduct field visits, ride-alongs, and job-site observations to assess performance, reinforce service standards, and identify improvement opportunities.
• Provide hands-on technical guidance to troubleshoot complex HVAC/R systems, diagnose problems, and resolve service issues.
• Coach, mentor, and develop Field Supervisors and technicians in technical capability, productivity, professionalism, and customer satisfaction.
• Ensure technicians follow company procedures, safety requirements, and quality standards.
• Assist with escalated customer concerns and challenging service calls.
• Lead, supervise, and hold Field Supervisors and technicians accountable for performance, productivity, attendance, and compliance with expectations.
• Maintain communication across field teams, dispatch, customers, and leadership.
• Participate in recruiting, interviewing, hiring, onboarding, and training field personnel.
• Identify skill gaps and training needs, coordinate development opportunities, and support technician growth.
• Foster accountability, teamwork, professionalism, and continuous improvement.
• Complete administrative duties, including service reports, performance documentation, operational reporting, and employee records.
• Coordinate with dispatch and field personnel on scheduling, workload distribution, service coverage, and timely completion of customer work.
• Monitor service-level agreements, response times, work-order completion, technician productivity, and overall service performance.
• Review service documentation and ensure work orders and system updates are completed accurately and on time.
• Manage or oversee availability and appropriate use of parts, tools, equipment, safety supplies, and company vehicles.
• Assist with inventory control, purchasing coordination, and resource planning to minimize downtime and maintain operational efficiency.
• Partner with the Regional Director of Operations to review performance metrics, address operational gaps, and execute improvement plans.
• Balance field time with administrative responsibilities to support technicians and the overall operation.

Benefits

• Health benefits starting on day one, including an employee-only zero-cost option.
• 401(k) with company match.
• Generous paid time off in addition to paid holidays.
• Career growth opportunities and a promote-from-within culture.
• Incentive, bonus, and employee recognition programs.
• Company vehicle, fuel card, smartphone, and uniforms.
• Continuing education and professional development through Helios University.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed