HVAC Parts Associate
About The Position
The HVAC Parts Associate provides customer service by identifying customers’ needs and recommending suitable HVAC products, resolving issues, and supporting customer satisfaction. The role assists customers in person and by phone, prepares sales documentation, processes payments or credit authorizations, and handles warranty returns and complaints. It also supports order fulfillment, inventory management, showroom organization, and warehouse duties while keeping up to date on company policies, procedures, and product developments. The position is on-site, Monday through Friday, 7:30 a.m. to 4:30 p.m., with on-call duties and occasional Saturday shifts. The associate participates in ongoing learning and development through company training programs, courses, and webinars.
Requirements
- Ability to effectively use phones, computers, and other communication devices.
- Effective problem-solving skills, including the ability to address issues involving multiple variables.
- Strong customer service skills and excellent verbal and written communication.
- Familiarity with Microsoft Office 365.
- One-year certificate from a college or technical school.
- One to three years of related HVAC experience.
- Equivalent combinations of education and experience will also be considered.
- Valid driver’s license.
- Ability to regularly lift and move up to 75 pounds.
- Ability to travel locally and out of the area for meetings, training, and workshops.
- Capability to learn and operate material handling equipment.
- Frequent standing and movement within the workspace.
Nice To Haves
- Basic understanding of HVAC systems.
- EPA CFC Certification, Type 2 or Universal.
- Forklift Certification; certification can be obtained on the job.
Responsibilities
- Assist customers in person or by phone, identify their needs, and suggest suitable products.
- Prepare sales documentation and process payments or credit authorizations.
- Handle warranty returns and resolve customer complaints.
- Fill and manage UPS, will-call, and truck orders as necessary.
- Maintain inventory levels and organize the parts showroom, including restocking shelves and arranging products for display.
- Communicate inventory levels to the Parts Product Specialist to support product availability.
- Be available for on-call duties and occasional Saturday shifts.
- Maintain and organize the personal work area, including performing necessary warehouse duties.
- Stay informed about company policies, procedures, and new product developments.
- Participate in and promote continuous learning and development through training initiatives, including MN Air University, HR programs, tech-support courses, and webinars.
- Perform other related duties as assigned.
Benefits
- Medical, dental, vision, hospital indemnity, critical illness, accident, and life insurance.
- Employer HSA contributions.
- Employer 401(k) match.
- Employer-paid life insurance.
- Profit-sharing program.
- Referral bonus opportunities.
- Paid family leave.
- Paid time off.
- Eight hours of volunteer time off.
- Eight paid company holidays.
- Eight hours of floating holiday.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
