HVAC Operations Manager

Apex Southeast Regional Co•Sandy Springs, GA

About The Position

The HVAC Operations Manager provides leadership, schedules, coordination, supervision, and oversight of personnel performance. The Manager often acts as a client interface and problem-solver. As a manager, you will exercise responsibility for developing and managing business operations that increase sales, profitability, market share, and customer and employee satisfaction. This individual will be responsible for sales revenue, forecasting, and meeting targeted quota objectives. This is an opportunity to lead a team of great people toward great results. We are looking for a well-rounded customer-focused professional to help shape the future of our company. We work best with versatile people who can learn fast, think on their feet, and can quickly become competent in the way we currently operate our Company.

Requirements

Minimum of 5 years of experience in a Leadership role in the HVAC trade.
Hands-on experience as a qualified and competent HVAC technician (preferable license).
Prior experience managing a large group of employees preferred.
Excellent computer skills needed including Microsoft Office.
Success in driving revenue/targeted quotas attainment for a division.
Outstanding leadership skills are necessary.

Responsibilities

Leading the team in achieving sales revenue goals.
Ensuring new team members are oriented to the expectations of the Company.
Assessing the competency and capability of personnel, providing coaching and training.
Evaluating capability and results, ensuring that personnel meet quality workmanship standards and expectations.
Overseeing assignment of individuals' daily schedules.
Setting and maintaining work standards and outlining behavioral expectations to ensure employee morale and productivity.
Maintaining a record of achieving a high level of Customer Satisfaction.
Delegating responsibility and maintaining follow-up for assessment of results.
Promoting, supporting, and facilitating teamwork and fostering a positive environment.
Identifying needs and deficiencies in planning/scheduling and communication.
Translating work requirements into a prioritized plan for individual tasks and assignments.
Reviewing and adjusting specific workplace activities and schedules to meet customer needs.
Working with personnel to overcome work challenges.
Participating in incident investigations and reviews.
Reporting on workforce production, work progress, and revenue generation.
Recommending personnel transfers, actions, and promotions.