Operations Manager HVAC/Plumbing

Rocky Mountain True Value and Mechanical•Emmett, ID

3d•Onsite

About The Position

Rocky Mountain Mechanical is seeking a highly organized, motivated, and hands-on Operations Manager to oversee the daily operations of our HVAC, plumbing, generator, fireplace, and water treatment divisions. This individual will ensure jobs move efficiently from scheduling through completion while supporting office staff, technicians, and customers. The Operations Manager is responsible for improving efficiency, maintaining quality standards, coaching employees, tracking key performance indicators, and ensuring an exceptional customer experience.

Requirements

Minimum 5 years of HVAC, plumbing, or mechanical industry experience preferred.
Previous leadership or management experience.
Strong organizational and problem-solving skills.
Excellent communication and leadership abilities.
Experience with ServiceTitan is highly preferred.
Working knowledge of Microsoft Office and Google Workspace.
Ability to multitask in a fast-paced environment.
Valid driver's license with acceptable driving record.

Nice To Haves

Positive attitude
Honest and dependable
Self-motivated
Professional appearance
Strong leadership skills
Detail-oriented
Calm under pressure
Team player
Customer-focused
Growth mindset

Responsibilities

Manage day-to-day operations of the service and installation departments.
Coordinate technician schedules and workloads.
Monitor job progress to ensure projects stay on schedule.
Resolve scheduling conflicts and operational issues.
Maintain communication between office staff, technicians, suppliers, and customers.
Lead, coach, and mentor technicians and office personnel.
Conduct regular team meetings.
Assist with hiring, onboarding, and employee development.
Perform employee evaluations and provide constructive feedback.
Foster a positive, accountable, and team-oriented culture.
Ensure every customer receives exceptional service.
Handle customer concerns and resolve escalated issues professionally.
Monitor online reviews and customer satisfaction.
Maintain Rocky Mountain Mechanical's reputation for honesty and quality workmanship.
Review job costing and profitability.
Monitor labor efficiency and productivity.
Help maintain healthy gross profit margins.
Track and report company KPIs including: Revenue, Gross Profit, Average Ticket, Membership Sales, Close Rate, Technician Efficiency, Callback Rate, Customer Satisfaction.
Perform job site inspections.
Ensure installations meet company standards and manufacturer specifications.
Verify technicians complete jobs safely and correctly.
Reduce callbacks through quality assurance.
Monitor vehicle inventory and warehouse stock.
Coordinate ordering of materials and equipment.
Ensure technicians have the tools needed to perform efficiently.
Develop and improve company systems and procedures.
Maintain ServiceTitan workflows and operational processes.
Create and update Standard Operating Procedures (SOPs).
Identify opportunities to improve efficiency and profitability.
Promote a safe work environment.
Ensure compliance with OSHA and company safety policies.
Maintain licensing and continuing education requirements.