HVAC Operations Manager
About The Position
Red Cap is currently seeking an HVAC Operations Manager to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our HVAC Ops Managers are tasked with managing daily field operations, employee training, retention, recruiting, safety, vendor meeting and ensuring the technicians are providing outstanding service to our customers. At Red Cap Plumbing, Air & Electric, we pride ourselves on being at the forefront of customer service and technical expertise in the plumbing industry. Our commitment to excellence and innovation drives us to seek dynamic professionals who are passionate about delivering top-tier service and solutions. We are currently seeking skilled and motivated Service Plumbers to join our team.
Requirements
- High School Diploma or equivalent
- An in-depth knowledge of HVAC systems
- Excellent leadership skills and team mentality to enhance team productivity and standards of work produced
- Ability to build business in the private sector, as well as the public sector
- Experience and knowledge of HVAC and Process systems for residential and commercial dwellings
- Have an understanding of general HVAC design with have an overall general knowledge of HVAC material costs
- Positive energy and enthusiasm to drive sales and company growth
- Ability to prioritize, set goals, and manage multiple tasks, handle deadlines
Nice To Haves
- Bachelor's Degree preferred
- Service Titan experience preferred
Responsibilities
- Develop a culture of performance excellence to encourage employment growth
- Drive the HVAC department sales through training and development of the field technicians
- Maintain operational excellence through invoice completion, inventory control, safety awareness, and accurate reporting
- Coach service technicians on how to increase average ticket, closing rate and monthly truck revenue
- Provide a constant flow of product and sales training
- Promote lead generation
- Monitor and control call backs and warranties
- Handle all escalated customer concerns by demonstrating 100% customer satisfaction
Benefits
- Market Value Compensation
- Annualized Bonus Plan
- Robust PTO Plan
- Health, Vision and Dental plans for you and your family to choose from
- 401K Retirement Plan with company match up to 30%
- Life Insurance, Short-Term and Long-Term Disability
- Special Program Options: FSA, EAP, Legal Services, and Identity Theft
- Continuous Training for your Professional Development
- Working in a dynamic, collaborative, and fun environment
- Coached and supported career growth
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
