HVAC Office Scheduler / Dispatcher

ALL IN ONE HOME SERVICES LLC • Denver, CO

49d • $20 - $30 • Onsite

About The Position

All In One Home Services is seeking a highly organized and customer-focused HVAC Office Scheduler / Dispatcher to join our team. This role is critical to daily operations, ensuring technicians are efficiently scheduled, customers are communicated with clearly, and service calls are executed smoothly. The ideal candidate thrives in a fast-paced environment, is detail-oriented, and excels at coordinating multiple priorities.

Requirements

• Previous experience in scheduling, dispatch, or customer service (HVAC or home services preferred)
• Strong organizational and time management skills
• Ability to multitask and adapt in a fast-paced environment
• Excellent communication and problem-solving skills
• Proficiency with computers, CRM systems, and scheduling software
• Positive attitude and team-oriented mindset

Nice To Haves

• Experience with ServiceTitan, Housecall Pro, or similar platforms
• Knowledge of HVAC terminology and service processes

Responsibilities

• Schedule and dispatch HVAC technicians for service, maintenance, and installation calls
• Optimize daily routes to maximize efficiency and minimize drive time
• Adjust schedules in real time based on emergencies, cancellations, and technician availability
• Ensure technicians have accurate job details, customer information, and equipment needs
• Confirm appointments with customers via phone, text, or email
• Provide updates on technician arrival times and schedule changes
• Handle inbound calls related to scheduling, delays, or service inquiries
• Maintain a professional, friendly, and solution-oriented approach at all times
• Work closely with operations managers and technicians to ensure smooth job flow
• Monitor job progress throughout the day and proactively resolve scheduling conflicts
• Coordinate with sales and installation teams for seamless job transitions
• Maintain accurate records in CRM and dispatch software
• Enter and update customer information, job notes, and scheduling details in CRM
• Track daily metrics such as call volume, booking rates, and technician utilization
• Assist with reporting and operational tracking as needed
• Support office team with additional administrative tasks

Benefits

• Performance Raise
• Free uniforms
• Paid time off
• Paid time off and holidays
• Ongoing training and development opportunities
• Supportive team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed