HVAC Maintenance Technician I

Service Experts•Salem, VA

About The Position

Under general supervision, the HVAC Maintenance Technician I performs precision tune-ups and maintenance on HVAC equipment and accessories. The technician communicates with customers, answers questions, resolves problems, and works to ensure customer satisfaction while promoting the company’s products and services. The role works under the direction of the Field Supervisor or General Manager and assists Service Technicians with service work.

Requirements

High school diploma or GED; additional training and 0–2+ years of HVAC experience. Technical training certification is preferred.
Possess all valid licenses or certifications required by applicable governmental laws or regulations for the geographical work area.
EPA and safety certifications are required.
Basic knowledge of the operational fundamentals of heating, air conditioning, and ventilation equipment and related accessories.
Mechanical aptitude and ability to operate the tools and equipment needed for service projects.
Basic ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on air conditioning equipment.
Effective communication skills to communicate with customers and resolve customer issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability for flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units; continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested areas.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception.
Ability to lift up to 40 pounds and lift and carry items weighing up to 30 pounds.

Nice To Haves

Technical training certification.
Experience performing basic maintenance work on HVAC equipment and related accessories.

Responsibilities

Perform maintenance calls under general supervision.
Conduct routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment and accessories accurately and on time.
Inspect equipment and perform limited diagnostics to identify potential problems and help prevent premature breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Assist Service Technicians in servicing heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Record required customer-call information using a handheld device and complete forms and paperwork neatly, promptly, completely, and accurately; collect customer payments if necessary.
Communicate with dispatch while on duty to provide accurate status and availability updates.
Deliver excellent customer service and sustain high customer satisfaction.
Promote products and services and report replacement-product sales leads to the Sales and Service Coordinator.
Ensure company property, vehicles, and tools are used, maintained, and accounted for properly.
Represent the company professionally, honestly, and ethically in business matters and activities.
Follow standard procedures and processes and ensure the company vehicle is properly stocked.
Perform similar or other duties as needed or assigned.