HVAC Maintenance Technician I

Service Experts Heating & Air Conditioning•Roanoke, VA

About The Position

Under general supervision, performs precision tune-ups and maintenance on HVAC equipment and accessories. Communicates with customers to answer questions, resolve problems, and ensure customer satisfaction, while promoting products and services. Works under the direction of the Field Supervisor or General Manager.

Requirements

High school diploma or GED.
0–2+ years of HVAC experience with technical training; technical training certification is preferred.
Possess all valid licenses or certifications required by applicable federal, state, provincial, or local laws and regulations for the work area.
EPA and safety certifications are required.
Basic knowledge of the operational fundamentals of heating, air conditioning, and ventilation equipment and related accessories.
Proficient mechanical aptitude and ability to operate the tools and equipment necessary for service projects.
Basic skills reading wiring diagrams and troubleshooting electrical, refrigerant, and duct-system problems on air conditioning equipment.
Effective communication skills to communicate with customers and resolve issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand and walk; climb ladders and attic stairs; and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested areas.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision adequate for close, distance, and peripheral viewing with normal depth perception.
Ability to lift up to 40 pounds and lift and carry items weighing up to 30 pounds.

Nice To Haves

Technical training certification.
Experience performing basic maintenance on HVAC equipment and related accessories.

Responsibilities

Perform maintenance calls under general supervision.
Perform accurate and timely routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect equipment and perform limited diagnostics to identify potential problems and help prevent premature breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Assist Service Technicians in servicing heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Record required information on customer calls using a handheld device and complete forms and paperwork neatly, promptly, completely, and accurately.
Collect payment from customers when necessary.
Communicate with dispatch while on duty to provide accurate status and availability updates.
Deliver excellent customer service and sustain high levels of customer satisfaction.
Promote products and services to customers and report replacement-product sales leads to the Sales and Service Coordinator.
Ensure company property, vehicles, and tools are properly used, maintained, and accounted for.
Represent the company professionally, honestly, and ethically in business matters and activities.
Follow standard procedures and processes and ensure the company vehicle is properly stocked.
Perform similar or other duties as needed or assigned.