HVAC Installer

Heartland Home Services•Comstock Park, MI

About The Position

The HVAC Installer applies technical skills and knowledge to maintain, troubleshoot, install, and repair ventilation, heating, and cooling systems. The role designs HVAC installations, replacements, and remodels using recognized procedures and techniques, and performs start-up on air-conditioning and furnace systems. Installers work independently, with a team, and with minimal supervision; complete paperwork accurately and promptly; and deliver excellent customer service while maintaining high customer satisfaction. The installer follows company procedures to keep the company vehicle properly stocked, returns defective and unused parts to the warehouse manager, and replenishes the vehicle as needed. The role also involves recommending maintenance programs and related products to customers, communicating with supervisors and comfort advisors, and earning NATE certification within one year of hire. Other duties may be assigned.

Requirements

High school diploma or GED.
Current driver's license and ability to maintain insurability through the Schaafsma carrier.
Ability to pass initial and random drug screening.
Ability to pass a national background check.
Strong oral and reading skills.
Ability to work in Michigan environmental conditions.
Strong commitment to world-class customer service.
Strong multitasking, phone, computer, and people skills.
Ability to build and encourage a positive work culture and be a willing, engaged team player.
Ability to bend, squat, crawl, climb, kneel, push, pull, reach overhead, stand, carry loads over 75 pounds, access very small areas, and climb ladders to rooftops and chimney liners.
Ability to lift up to 100 pounds and climb in and out of vans and box trucks.
Flexibility and ability to handle change effectively.
Ability to work necessary hours to meet organizational needs, including on-call and overtime hours as needed.

Responsibilities

Install heating, air-conditioning, ventilation, and other products according to Schaafsma requirements and manufacturer specifications, completing the work correctly the first time.
Maintain, troubleshoot, install, and repair ventilation, heating, and cooling systems.
Design HVAC installations, replacements, and remodels using recognized procedures and techniques.
Perform start-up on air-conditioning and furnace systems.
Complete paperwork neatly, accurately, thoroughly, and on time.
Provide excellent customer service and maintain high levels of customer satisfaction.
Arrive on time for calls and work as part of a team to complete jobs and serve customers.
Work safely and professionally, paying attention to detail and following up on concerns or questions.
Keep the company vehicle stocked, return defective and unused parts to the warehouse manager, and replenish supplies as needed.
Recommend maintenance programs and products to customers, such as AC covers and humidifiers.
Communicate with supervisors and comfort advisors as needed.
Obtain NATE certification within one year of hire.
Perform other duties as assigned.