HVAC Installation Coordinator

J & J Air•North Myrtle Beach, SC

About The Position

J & J Air is seeking a highly organized, client-focused HVAC Installation Coordinator to support its HVAC installation department. The role coordinates construction permits and installation appointments, provides administrative support, and helps ensure a positive client experience throughout the installation process. The successful candidate is detail-oriented, communicates effectively, and can manage multiple priorities in a fast-paced environment. The position involves working with sales and installation teams, clients, contractors, municipalities, and internal colleagues. It also includes post-installation customer follow-up, installation paperwork, reporting, and helping improve office procedures and workflows. J & J Air is a locally owned and operated heating and cooling company serving residential and commercial clients on the Grand Strand. The company emphasizes professionalism, teamwork, customer service, and high standards.

Requirements

Previous customer service or administrative experience.
Experience coordinating permits, scheduling, and construction processes.
Strong organizational skills and excellent attention to detail.
Ability to prioritize multiple tasks in a fast-paced environment.
Excellent verbal and written communication skills.
Proficiency with computers, data entry, and Microsoft Office applications.
Ability to work independently and collaborate effectively with a team.

Nice To Haves

Knowledge of the Grand Strand area.

Responsibilities

Coordinate and obtain required construction permits for HVAC installation projects.
Work with HVAC sales and installation teams to ensure permits and documentation are completed accurately and on time.
Schedule installation appointments and communicate with clients about project timelines.
Provide administrative support to the installation department, including data entry, document management, and maintaining accurate client records.
Conduct post-installation “Happy Calls” to check client satisfaction, answer questions, and address concerns.
Assist with processing installation paperwork and ensuring required documentation is complete.
Communicate professionally with homeowners, contractors, municipalities, and internal team members.
Help develop and improve office procedures and workflows to increase efficiency.
Prepare reports and assist management with installation-related administrative tasks as needed.
Provide exceptional client service while representing J & J Air professionally and positively.