Commercial HVAC Department Manager

Benedict Sales & Service•Altoona, WI

6d•Onsite

About The Position

The HVAC Department Manager leads and supports commercial HVAC field operations for a growing, family-owned commercial mechanical contractor specializing in HVAC installation, service, maintenance, and repair. The role works directly with technicians, dispatch, customers, sales, office support, other managers, and company leadership to support customer satisfaction and meet department goals. It has direct reports and involves mostly independent work with regular team collaboration. The manager reports to the President/Owner. The position provides technical leadership to field technicians, supports complex commercial HVAC installation and service challenges, and oversees field operations and technician performance. It also contributes to scheduling, workforce planning, training, recruiting, safety, quality, customer solutions, and department growth. Work is performed on-site in the office and at jobsites, with travel between business locations and jobsites potentially required up to 100% of the time. The schedule may include on-call nights, weekends, and holidays.

Requirements

10 or more years of direct commercial HVAC industry experience.
Advanced knowledge of commercial HVAC systems, controls, and troubleshooting.
Strong installation, diagnostic, and problem-solving skills.
Previous experience leading, mentoring, or supervising technicians.
Ability to communicate effectively with technicians, customers, and management.
Strong organizational and time-management skills.
Commitment to safety, quality workmanship, and customer satisfaction.
Valid Class D driver's license and commercial insurability.
Strong verbal and written communication, managerial, and diplomacy skills.
Technical aptitude and knowledge of HVAC systems and local codes, with the ability to use resources to find solutions.
Ability to read, interpret, use, and train others on manuals, schematics, and control circuits related to HVAC and refrigeration systems.
Ability to project a professional company image.
Detail-oriented and highly organized, with the ability to handle multiple tasks and assignments.
Ability to work effectively in a high-stress, fast-paced environment and resolve conflicts for internal and external customers.
Proficiency in Microsoft Office Suite or related software and ability to learn new software applications independently.
Ability to travel between business locations and jobsites up to 100% of the time.
Ability to work a non-standard schedule, including on-call nights, weekends, and holidays.
Ability to read, write, and comprehend simple instructions, short correspondence, and memos, and present information in one-on-one and small-group settings.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Ability to apply common sense to written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Ability to meet the stated physical demands, including walking jobsites, climbing stairs and ladders, accessing confined spaces, and lifting, pushing, or carrying up to 50 pounds frequently and occasionally more than 75 pounds.
Ability to wear all required personal protective equipment.

Nice To Haves

Experience managing HVAC teams or departments.
Familiarity with building automation and control systems.
EPA certification and applicable trade licenses.
Experience with service management software and mobile field service platforms.
Technical certifications from industry manufacturers or organizations.

Responsibilities

Provide technical leadership and support to HVAC field technicians.
Assist technicians with advanced installation, troubleshooting, diagnostic, and repair strategies.
Serve as the primary technical resource for complex commercial HVAC systems.
Oversee daily field operations and technician performance.
Support scheduling, workforce planning, and workload management.
Visit jobsites to assist crews and ensure quality workmanship.
Review service documentation, repair recommendations, and completed work orders.
Develop and implement technical training programs for field personnel.
Mentor technicians and support their career development.
Recruit, interview, hire, and train technicians as required to meet workload demands and company or customer expectations.
Ensure compliance with company safety standards and industry best practices.
Promote accountability, professionalism, teamwork, and continuous improvement.
Work with customers to address technical concerns and provide solutions.
Support department growth through operational excellence and customer service.
Perform other duties as assigned by authorized personnel.