HVAC Coordinator

Paschal Air, Plumbing & Electric•Springdale, AR

About The Position

A career at Paschal is more than just a job. Here, we value respect, integrity, and service above all else. Paschal provides the tools you need to succeed, both in your career and in other aspects of your life. We are serious about maintaining our team-oriented culture centered on our Customers, our Employees, and the Company in that order — while having a lot of fun doing it!

Requirements

Desire to be part of a winning team
Strong customer service and communication skills
Excellent organizational and multitasking abilities
Attention to detail and time management skills
Ability to work in a fast-paced environment
Strong written and verbal communication skills
Geographic knowledge of assigned service areas or excellent map-reading skills
Computer proficiency and ability to learn company software systems
Reliable attendance and flexibility to support business needs
High school diploma or GED required
Successful completion of a preemployment drug screen and background check is required.

Nice To Haves

HVAC, Plumbing, or Electrical industry knowledge is a plus

Responsibilities

Coordinate scheduling and assignment of technicians for service, repair, and sold work orders across HVAC, Plumbing, and Electrical departments.
Monitor Sold Not Scheduled dashboards and ensure all sold work is contacted within 24 hours.
Participate in inbound and outbound customer call responsibilities, including return repair callbacks and scheduling requests.
Contact customers to schedule sold estimates, inspections, repairs, and follow-up appointments.
Ensure permits, inspections, financing, materials, and job scope requirements are completed prior to scheduling.
Review project details for accuracy and verify equipment, materials, and notes are properly documented.
Partner with dispatchers, service managers, and field teams to maximize scheduling efficiency and manpower utilization.
Serve as a primary point of contact for customer follow-up and scheduling-related questions.
Maintain knowledge of technician skill sets, trade capabilities, and service areas to support effective scheduling decisions.
Provide repair pricing and quote information to customers as needed.
Maintain accurate records, notes, and task management within company systems.
Assist with workload balancing, capacity planning, and operational support initiatives.
Work collaboratively with the Operations Support team to ensure all customers are contacted timely and team goals are achieved.
Deliver exceptional customer service while maintaining professionalism and urgency in all communications.
All other duties as assigned.