HVAC Cooling Customer Engineer - Baton Rouge

Vertiv•Baton Rouge, LA

10d

About The Position

A Cooling Customer Engineer is responsible for installing, commissioning, and performing scheduled and emergency service on Liebert Air products. The role involves establishing and maintaining strong relationships with customers, coworkers, sales representatives, and other relevant parties, as well as maintaining regular communication with Area/District Offices and the direct manager. The engineer provides onsite and telephone assistance, follows company procedures for maintenance and field changes, and keeps current with technical and safety communications. The role also requires accurate administrative reporting, management of assigned inventory and company property, and a focus on customer satisfaction, productivity, timely work, safety, and effective internal communication. The position requires travel and flexible scheduling, including weekends, evenings, and holidays. On-call responsibility may apply. Work may involve outdoor conditions, extreme temperatures, loud environments, moving machinery, and use of protective equipment. Vertiv states that it will make reasonable accommodations for qualified employees or candidates with disabilities when required, provided the individual can safely perform the essential job functions and the accommodation does not impose undue hardship.

Requirements

High school diploma or GED, or an HVAC certificate program degree or equivalent field experience, or six years of related military experience, or equivalent industry experience with an EPA refrigerant license.
Basic electrical knowledge and familiarity with electrical/electronic test equipment and fundamentals.
Ability to read and interpret electrical line diagrams and blueprints.
Working knowledge of Ohm’s law and HVAC theory.
Interpersonal skills; professionalism, reliability, and ability to work as a team member.
Technical skills, including basic site evaluation of environmental temperature and general operating conditions.
Ability to perform elementary repair techniques under directed supervision and complete tasks to return a unit to full operating condition under directed supervision.
Ability to summarize and report work performed.
Strong communication, customer service, troubleshooting, safety, organizational and planning, and computer skills; mechanical aptitude.
Valid driver’s license.
Must be at least 18 years old.
Ability to meet the physical demands of the role, including consistently lifting up to 50 pounds and occasionally up to 75 pounds.
Ability to travel and work flexible schedules, including weekends, evenings, and holidays; on-call responsibility may apply.
Legally authorized to work in the United States; Vertiv will not provide sponsorship for work authorization.

Responsibilities

Install, commission, and provide scheduled and emergency service for Liebert Air products.
Provide onsite and telephone assistance to customers and communicate equipment issues to National Technical Support.
Perform scheduled maintenance and implement Field Change Notices according to company guidelines.
Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips.
Operate safely, wear required personal protective equipment, follow the work-hours policy, and report work-related accidents or injuries within 24 hours.
Submit accurate and timely timecards, expense and mileage reports, ticket closures, forms, and other required documentation.
Maintain assigned inventory and company property, including vehicles, credit cards, PPE, test equipment, laptops, and pagers.
Communicate appropriately with internal and external customers, provide estimated arrival times where applicable, and complete and submit maintenance documentation.
Strive to achieve first-time equipment fixes, maintain customer satisfaction, and attend customer meetings as required.
Maximize productivity by combining service opportunities and completing work efficiently and on time.
Make technical and commercial decisions under pressure and evaluate sites and equipment for appropriate billing status.
Maintain utilization rates, perform inventory cycle counts, comply with dress and safety requirements, and meet customer response-time requirements.
Follow company startup and escalation procedures and maintain adequate internal communications.
Maintain job-required certifications and complete assigned work under supervision or independently according to training.
Travel to customer locations and potentially work flexible schedules or be on call.