Retail Supervisor | Baton Rouge

America's Thrift Stores•Baton Rouge, LA

3d•$15•Onsite

About The Position

The Retail Supervisor manages daily operations of the front end and retail sales floor, maintaining company standards across store areas and ensuring team members provide quick, accurate, and friendly service. The role involves auditing, quality control, observing and evaluating performance, and training and coaching team members. Retail Supervisors are expected to model America’s Thrift Core Values in donor experience, productivity, and customer service. The position requires flexibility to work a rotating schedule that may include mid-shifts, evenings, weekends, and holidays. America’s Thrift is a purpose-driven retail company founded in 1984, with stores across the South. The company refreshes its sales floors daily and works with local charities to support communities. It employs more than 1,500 team members and helps keep reusable goods out of landfills.

Requirements

At least two years of experience as a supervisor, team lead, or key holder in the retail industry.
Proficiency in basic mathematics and computer literacy.
Fundamental reading comprehension abilities.
Strong verbal and written communication skills.
Ability to observe, assess, and coach others’ work.
Ability to understand and follow written and verbal instructions.
Strong reasoning, decision-making, and independent judgment skills.
Successful completion of a background check, motor vehicle check, and drug screen.
Valid driver’s license and clean driving record.
Ability to work a rotating schedule that includes mid-shifts, evenings, weekends, and holidays.
Ability to stand and walk on hard surfaces for extended periods; lift and carry up to 50 pounds; and push and pull items weighing up to 25 pounds.
Ability to frequently bend, stoop, kneel, crouch, reach, and perform repetitive movements, including reaching overhead and working at heights of up to 14 feet using ladders or other approved equipment.
Ability to maintain balance while climbing, reaching, and stocking.
Manual dexterity and hand-eye coordination to operate cash registers, computers, handheld devices, tagging equipment, and other store equipment.
Adequate vision, hearing, and verbal communication abilities to interact with others and identify potential safety concerns.
Ability to perform physical activities while supervising and responding to operational needs throughout all store areas.
Ability to work in varying noise, dust, odor, activity, weather, and temperature conditions, both indoors and outdoors, and safely perform essential physical functions throughout the shift, with or without reasonable accommodation.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Direct and supervise departmental team members.
Assist with recruiting, selecting, training, and onboarding team members.
Observe, interact with, coach, and recognize team members regularly.
Schedule team members according to store labor needs.
Perform all duties required of retail team members.
Manage inventory tracking systems for deliveries and stock levels; analyze product and supply levels and take corrective action to maintain sufficient inventory.
Supervise cash register operations to support quick, accurate, and positive customer experiences, and control cash and tender.
Perform morning accounting and banking procedures as assigned.
Receive and respond to customer and donor questions, requests, and complaints.
Model, train, and coach customer service expectations to deliver positive customer and donor experiences.
Maintain merchandise freshness, condition, pricing, and shop-ability, and create and maintain appealing displays.
Assist the General Manager with sales and marketing promotions and programs.
Maintain a respectful, values-driven workplace and use open communication to turn team-member input into meaningful action.
Bring complaints to the Assistant Store Manager or General Manager for resolution consistent with company values, policies, and procedures.
Protect company assets and information and promote loss-prevention awareness by following and upholding procedures.
Maintain a safe work environment through education, follow-up, policy compliance, and support of OSHA guidelines.
In the absence of the Assistant Store Manager, oversee and administer retail processes and the team in accordance with policies, procedures, regulations, and laws.
Fulfill manager-on-duty responsibilities and take reasonable action in the absence of store leadership.
Perform other duties as assigned by management.