Retail Supervisor | Baton Rouge

America's Thrift Stores•Baton Rouge, LA

About The Position

The Retail Supervisor manages the daily operations of the store’s front end and retail sales floor. The role maintains company standards across store areas, responds to customer and donor needs, and ensures team members provide quick, accurate, and friendly service. The supervisor observes, evaluates, trains, and coaches team performance through regular audits, quality control, and participation in daily activities. Retail Supervisors exemplify America’s Thrift’s core values in donor experience, productivity, and customer service. The position requires flexibility to work a rotating schedule, including mid-shifts, evenings, weekends, and holidays. America’s Thrift is a purpose-driven retail company founded in 1984, with stores across the South and more than 1,500 team members. It refreshes its sales floors daily and partners with local charities to support children facing serious illnesses and people affected by substance abuse recovery. The company says it helps keep millions of pounds of reusable goods out of landfills each year. The role may require standing and walking for extended periods; lifting and carrying items up to 50 pounds; pushing and pulling items up to 25 pounds; frequent bending, reaching, and other repetitive movements; and climbing approved equipment to access items up to 14 feet high. Work takes place throughout store areas, including indoors and outdoors, in environments with varying noise, dust, odors, activity, weather, and temperatures. The essential physical functions must be performed safely throughout the shift, with or without reasonable accommodation.

Requirements

At least two years of experience as a supervisor, team lead, or key holder in the retail industry.
Proficiency in basic mathematics and computer literacy.
Fundamental reading comprehension abilities.
Strong verbal and written communication skills.
Ability to observe, assess, and coach the work of others.
Ability to understand and follow written and verbal instructions.
Strong reasoning, decision-making, and independent judgment skills.
Successful completion of a background check, motor vehicle check, and drug screen.
Valid driver’s license and a clean driving record.
Ability to work a rotating schedule, including mid-shifts, evenings, weekends, and holidays.
Ability to stand and walk on hard surfaces for extended periods; lift and carry up to 50 pounds; push and pull up to 25 pounds; and frequently bend, stoop, kneel, crouch, reach, and perform repetitive movements.
Ability to reach at, below, and above waist and shoulder level, including overhead, and safely climb approved equipment to access heights up to 14 feet while maintaining balance.
Manual dexterity and hand-eye coordination sufficient to operate cash registers, computers, handheld devices, tagging equipment, and other store equipment.
Vision, hearing, and verbal communication abilities sufficient to interact with customers, donors, team members, and management and identify potential safety concerns.
Ability to move throughout all store areas and work indoors and outdoors in varying noise, dust, odor, activity, weather, and temperature conditions.
Ability to safely perform the essential physical functions throughout the scheduled shift, with or without reasonable accommodation.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Direct and supervise departmental team members.
Assist with recruiting, selecting, training, and onboarding team members.
Observe, interact with, coach, and recognize team members regularly.
Schedule team members according to store labor needs.
Perform duties required of retail team members.
Manage inventory tracking systems to record deliveries and stock levels.
Analyze product and supply levels, anticipate inventory issues, and take corrective action to maintain sufficient inventory.
Supervise cash register operations to support a quick, accurate, and positive customer experience.
Control cash and tender, and perform morning accounting and banking procedures as assigned.
Receive and respond to customer and donor questions, requests, and complaints.
Set an example and train and coach team members on customer service expectations to provide a positive customer and donor experience.
Maintain merchandise freshness, condition, pricing, and shop-ability.
Create and maintain visually appealing merchandise displays.
Assist the General Manager with sales and marketing promotions and programs.
Maintain a respectful, values-driven workplace and use open communication tools to turn team member input into meaningful action.
Bring complaints to the Assistant Store Manager or General Manager for resolution in accordance with company values, policies, and procedures.
Protect company assets and information through safe handling, security, and integrity.
Promote loss-prevention awareness and uphold related procedures and policies.
Maintain a safe work environment through education, consistent follow-up, and support of OSHA guidelines and company policies and procedures.
In the absence of the Assistant Store Manager, oversee, implement, and administer the retail process and team in accordance with policies, procedures, regulations, and laws.
Fulfill manager-on-duty responsibilities and take reasonable action in the absence of store leadership.
Perform other duties as assigned by management.