HVAC Branch/Store Manager Spring, TX

Bosch-HomeComfort•Spring, TX

14d

About The Position

The Branch Manager is ultimately responsible for successful sales and operations for the Spring, Texas location. The role oversees branch activities including safety and quality management, employee well-being, customer service and experience, sales growth across units, parts, and supplies, inventory management, and P&L and budget oversight. The manager supports regional sales and operations while directing all aspects of the branch.

Requirements

High school diploma or equivalent.
At least 3 years of experience in branch or warehouse operational management.
At least 3 years of experience in customer service.
HVAC experience.

Nice To Haves

Strong leadership, customer service, and sales skills.
Proficiency in Windows and Microsoft Office software.
Strong interpersonal, customer relationship, and decision-making skills.
Effective and professional communication and organizational skills.
Strong analytical skills and a positive human relations orientation.

Responsibilities

Support regional sales and operations activities and oversee all aspects of the branch.
Create and maintain a Zero Harm culture focused on preventing incidents, accidents, injuries, and harm to people and the environment.
Ensure employees are properly trained on equipment they operate, with particular attention to vehicle and forklift safety.
Ensure incidents, near-misses, and unsafe conditions are reported, investigated, and addressed in a timely manner.
Ensure compliance with personal protective equipment (PPE) requirements.
Provide quality products and services that meet or exceed customer requirements and expectations, pursuing continuous improvement and a zero-defect culture.
Manage customer relationships and enhance the customer experience.
Maintain an efficient operation in accordance with current guidelines, policies, practices, and procedures.
Develop and train branch employees, including hiring, evaluations, constructive feedback and coaching, and progressive discipline when appropriate in partnership with management and Human Resources.
Maintain branch and regional inventory control to serve customers while achieving at least 98% SKU accuracy.
Manage shipping and receiving activities to ensure products are handled and stored safely and efficiently.
Manage product selection for the location.
Oversee order pricing and margins and make adjustments when warranted.
Administer factory warranty policies, including reviewing and approving warranty claims and ensuring proper disposition of defective items.
Perform other duties as directed.