HVAC Branch/Store Manager Spring, TX

Bosch-HomeComfort•Spring, TX

13d

About The Position

The Branch Manager is ultimately responsible for successful sales and operations at the location, including safety and quality management, employee well-being, customer service and experience, sales growth in units and parts and supplies, inventory management, and profit-and-loss and budget oversight. The role supports regional sales and operations activities and oversees all aspects of the branch. The manager is responsible for creating and maintaining a Zero Harm culture focused on eliminating incidents, accidents, injuries, and workplace and environmental harm. They ensure employees are trained to operate equipment safely, particularly vehicles and forklifts; incidents, near-misses, and unsafe conditions are reported and investigated; and personal protective equipment requirements are followed. They also ensure the branch provides quality products and services that meet or exceed customer requirements and expectations, with a commitment to continuous improvement and a zero-defect culture. The role includes managing customer relationships, maintaining efficient operations in accordance with company guidelines and procedures, and developing and training employees. Responsibilities include hiring, evaluating, coaching, providing constructive feedback, and applying progressive discipline as appropriate in partnership with management and Human Resources. The manager maintains branch and regional inventory control to adequately serve customers while achieving at least 98% SKU accuracy; oversees safe and efficient shipping and receiving; manages product selection; oversees order pricing and margins; and administers factory warranty policies, including reviewing and approving claims and arranging proper disposition of defective items. Other duties may be assigned.

Requirements

High school diploma or equivalent.
At least 3 years of experience in branch or warehouse operational management.
At least 3 years of experience in customer service.
HVAC experience.

Nice To Haves

Strong leadership, customer service, and sales skills.
Proficiency with Windows and Microsoft Office software.
Strong interpersonal, customer relationship, and decision-making skills.
Effective and professional communication and organization skills.
Strong analytical skills and a positive human relations orientation.

Responsibilities

Support regional sales and operations activities and oversee all aspects of the branch.
Create and maintain a Zero Harm culture focused on workplace and environmental safety.
Ensure personnel are properly trained on equipment, with particular attention to vehicle and forklift safety.
Ensure incidents, near-misses, and unsafe conditions are reported and investigated, and that corrective action is taken in a timely manner.
Ensure compliance with personal protective equipment requirements.
Deliver quality products and services that meet or exceed customer requirements and expectations, pursuing continuous improvement and a zero-defect culture.
Manage customer relationships and enhance the customer experience.
Maintain efficient branch operations in accordance with current guidelines, policies, practices, and procedures.
Develop and train branch employees; hire, evaluate, coach, provide constructive feedback, and apply progressive discipline when appropriate in partnership with management and Human Resources.
Maintain inventory control within the branch and region, targeting at least 98% SKU accuracy.
Manage shipping and receiving to ensure products are handled and stored safely and efficiently.
Manage product selection for the location.
Oversee order pricing and margins and make adjustments when warranted.
Administer factory warranty policies, including reviewing and approving warranty claims and determining the proper disposition of defective items.
Oversee safety and quality management, employee well-being, customer service, sales growth, inventory management, and P&L and budget oversight.
Perform other duties as directed.