HVAC Branch Manager
About The Position
As the Branch Manager for our Clearwater location, you will lead all aspects of branch operations, ensuring your team delivers an exceptional customer experience while achieving operational and financial goals. This is a hands-on leadership role responsible for building a high-performing culture through coaching, accountability, and continuous development. You will oversee service, sales, installation, staffing, safety, financial performance, and customer satisfaction while creating an environment where employees can thrive. Success in this role means developing great technicians, building future leaders, driving profitable growth, and ensuring every customer receives the level of service our brands are known for.
Requirements
- Proven leadership experience within the residential HVAC industry.
- Previous experience managing technicians, service teams, or branch operations.
- Strong understanding of residential HVAC service and installation operations.
- Demonstrated ability to coach, motivate, and develop high-performing teams.
- Strong financial and business acumen with experience managing budgets and profitability.
- Excellent communication, leadership, and interpersonal skills.
- High emotional intelligence with the ability to build trust and lead through influence.
- Strong organizational and time management skills.
- Ability to prioritize multiple responsibilities in a fast-paced environment.
- Valid driver's license with an acceptable driving record.
Nice To Haves
- Experience using ServiceTitan or similar field service management software is preferred.
Responsibilities
- Hire, coach, and develop service and installation professionals.
- Create a culture built on accountability, teamwork, professionalism, and continuous improvement.
- Conduct regular one-on-one coaching sessions and performance reviews.
- Develop future leaders through mentorship and career development.
- Recognize and celebrate employee achievements while addressing performance concerns promptly and professionally.
- Promote employee engagement and retention by creating a positive, high-performing work environment.
- Oversee all daily branch operations, ensuring efficiency and consistency.
- Ensure technicians have the tools, equipment, inventory, and support needed to succeed.
- Maintain compliance with company policies, safety standards, and HVAC industry regulations.
- Monitor scheduling, dispatch efficiency, inventory, fleet, and operational workflows.
- Partner with support teams including Recruiting, Human Resources, Finance, and Operations to achieve business objectives.
- Lead a customer-first culture focused on quality workmanship and service excellence.
- Ensure technicians deliver professional, five-star customer experiences on every call.
- Resolve customer concerns quickly and effectively while maintaining customer confidence.
- Monitor customer satisfaction metrics and implement improvements when needed.
- Own branch profitability and financial performance.
- Lead the branch in achieving revenue, gross margin, profitability, and operational goals.
- Monitor and improve key performance indicators (KPIs), including: Revenue, Average Ticket, Closing Rate, Membership Growth, Customer Satisfaction (CSAT), Technician Productivity, Callback Percentage, Gross Margin.
- Use reporting and operational data to identify opportunities, improve performance, and make informed business decisions.
Benefits
- Company vehicle with fuel card
- Comprehensive medical plan options
- Employer-funded Health Savings Account (HSA) option
- Dental and Vision Insurance
- Company-paid Life Insurance
- 401(k) with company match
- Paid Time Off and Paid Holidays
- Employee Assistance Program (EAP)
- Employee discounts across all Service Minds brands
- Ongoing leadership development and career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
