HVAC Account Manager

Comfort Systems USA•Lansing, MI

2d•Hybrid

About The Position

Welcome to Quality Air, where excellence in HVAC services meets innovation, precision, and dedication. As a premier HVAC mechanical contractor, we are here to serve your every need, from designing and building to maintaining and renovating HVAC systems. At Quality Air, we don’t just provide heating, ventilation, and air conditioning solutions; we deliver comfort, quality, and peace of mind.

Requirements

3–7+ years of experience in HVAC, mechanical contracting, construction sales, or account management
Proven ability to drive revenue growth and manage customer relationships
Strong understanding of HVAC systems, construction processes, and service operations
Excellent communication, negotiation, and interpersonal skills
Ability to manage multiple priorities in a fast-paced, team-oriented environment

Nice To Haves

Bachelor’s degree in Business, Construction Management, Engineering, or related field preferred (or equivalent experience)

Responsibilities

Serve as the primary point of contact for assigned accounts
Build and maintain long-term relationships with: General contractors, Building owners, Facility managers and operators
Ensure customer satisfaction with service delivery, pricing, and project outcomes
Act as the “go-to” representative for all customer needs and escalations
Drive revenue through the sale of HVAC services, including: Preventative maintenance/service agreements, Repairs and equipment replacements, Retrofit and system upgrade projects
Identify and develop new business opportunities within existing accounts
Prospect and secure new customers to expand market share
Maintain and manage an active sales pipeline
Partner with Project Managers, field teams, and operations to support project execution
Ensure alignment on: Scope of work, Project timelines, Customer expectations
Monitor project progress at a high level and communicate updates to customers
Support successful project delivery without direct day-to-day project management responsibility
Prepare, review, and present: Quotes and proposals, Service agreements, Contracts and scopes of work
Collaborate with estimating and operations on pricing strategy
Negotiate terms and conditions with customers as needed
Ensure projects and accounts meet profitability targets
Work closely with: Sales and estimating teams, Project Managers and field operations, Finance and billing teams
Ensure internal alignment on customer requirements, deliverables, and expectations
Facilitate smooth handoffs from sales to operations
Address customer concerns including: Service issues, Project delays, Scope or contract discrepancies
Identify risks early and coordinate solutions quickly
Maintain strong customer trust through proactive communication
Monitor account performance, including: Revenue and profitability, Project costs vs. budgets
Maintain accurate sales forecasts and pipeline reporting
Participate in account reviews and strategic planning initiatives