Human Trafficking Program Manager

YWCA of Greater Harrisburg•Harrisburg, PA

6d•Hybrid

About The Position

The YWCA Greater Harrisburg is seeking a Human Trafficking Program Manager to oversee and support regional case management operations across 13 counties in Central Pennsylvania. This key leadership role, funded by the U.S. Department of Justice, involves managing daily operations, supervising case managers, and providing direct services to survivors of severe forms of human trafficking. The position acts as a liaison among local, state, and federal partners, coordinates service delivery, offers crisis intervention, and ensures compliance with standards and best practices.

Requirements

Bachelor’s degree in Human Services or related field required (equivalent experience considered).
Minimum of two years of relevant experience, preferably with victims of human trafficking or other crimes.
Completion of required trainings in sexual assault, domestic violence, and human trafficking (or willingness to complete upon hire).
Proficiency with Microsoft Office and electronic data tracking systems.
Valid driver’s license, reliable transportation, and proof of insurance.
Child abuse, criminal, and FBI clearances required prior to start.
Prior supervisory experience or ability to manage, coach, and support direct service staff.
Strong case management and documentation skills.
Understanding of trauma-informed and victim-centered practices.
Strong interpersonal and professional communication skills.
Ability to work both independently and collaboratively.
Capacity to build and maintain partnerships with law enforcement, prosecutors, and service providers.
High emotional intelligence, sound judgment, and crisis management abilities.
Strong organizational and time management skills.
Ability to manage multiple priorities and meet deadlines.

Responsibilities

Oversee and support regional case management operations across 13 counties in Central Pennsylvania.
Manage daily operations of a U.S. Department of Justice–funded initiative.
Supervise case managers.
Provide direct services to survivors of severe forms of human trafficking.
Serve as a liaison among local, state, and federal partners.
Coordinate service delivery.
Provide crisis intervention.
Ensure all services meet compliance standards and best practices.