Human Trafficking Hotline Advocate

The Salvation Army • Philadelphia, PA

4d • $50,000 • Hybrid

About The Position

The Human Trafficking Hotline Advocate will work within the New Day to Stop Trafficking Program to triage and screen callers to the Human Trafficking Hotline. The hotline advocate will provide trauma-informed, rapid response over the phone and as needed in person to newly identified victims of human trafficking, ensuring that all victims are provided with timely referrals and connection to resources for immediate stabilization. The hotline advocate will provide short-term triage, assessment, and service coordination for stabilization, and then refer victims to supportive services for long-term follow up care. The hotline advocate will be required to travel throughout Philadelphia and the surrounding counties of Delaware, Montgomery, and Bucks counties as needed to meet with victims of human trafficking in need of in person services. This position is part of The Salvation Army and The City of Philadelphia’s coordinated response to human trafficking that occurs during national and international events coming to Philadelphia in FY 26 and will require flexible scheduling and increased availability during peak times, particularly during FIFA World Cup events. This a grant-funded position with continuity dependent on future grant funding. The Human Trafficking Hotline Advocate will participate in managing a 24/7 hotline for response to survivors of human trafficking, managing a direct service case load of up to 5-8 hotline clients at any given time. The advocate will conduct initial screening and triage of newly identified survivors of human trafficking over the phone and as needed in the community. The advocate will also provide technical assistance for service providers, business, and city departments who call the human trafficking hotline. The hotline advocate will submit timely case notes and maintain up to date data entry on all hotline services provided and ensure client confidentiality in all forms of communication.

Requirements

• BSW or related degree required.
• 2 years of experience working in human trafficking victim services or a related field (ex. domestic violence, sexual assault, immigrant rights, workers’ rights) in a role that involves direct service provision.
• Must possess two years of relevant work experience.
• Experience with trauma informed care preferably a working knowledge of Sanctuary Model for Trauma informed services.
• Must understand the issue of Domestic and Foreign Human Trafficking and prostitution.
• Must have a valid driver’s license and reliable transportation to travel from site to site as may be needed in the performance of duties.
• Pennsylvania's Child Protective Services Law requires that all prospective employees complete the following clearance and background checks: PA Child Abuse History Clearance, PA State Police Criminal Record Check, and PA DHS Criminal Record/Fingerprint Check.
• Completion of a Pennsylvania approved Child Abuse Recognition and Reporting Training is necessary prior to employment.
• Must understand and support for the Mission of The Salvation Army.

Nice To Haves

• MSW Preferred
• Bilingual in Spanish preferred

Responsibilities

• Triage and screen callers to the Human Trafficking Hotline.
• Provide trauma-informed, rapid response over the phone and as needed in person to newly identified victims of human trafficking.
• Ensure victims are provided with timely referrals and connection to resources for immediate stabilization.
• Provide short-term triage, assessment, and service coordination for stabilization.
• Refer victims to supportive services for long-term follow up care.
• Travel throughout Philadelphia and the surrounding counties of Delaware, Montgomery, and Bucks counties as needed to meet with victims of human trafficking in person.
• Participate in managing a 24/7 hotline for response to survivors of human trafficking.
• Manage a direct service case load of up to 5-8 hotline clients at any given time.
• Conduct initial screening and triage of newly identified survivors of human trafficking over the phone and as needed in the community.
• Provide technical assistance for service providers, businesses, and city departments who call the human trafficking hotline.
• Submit timely case notes and maintain up to date data entry on all hotline services provided.
• Ensure client confidentiality in all forms of communication.

Benefits

• Generous paid time off every year that includes: holidays, up to 3 personal days, vacation time and sick time.
• Employer funded Pension Plan (company contributions begin after 1 year of employment)
• Comprehensive health care coverage with low cost employee premiums, co-pays and deductibles
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
• Flexible Spending Accounts
• Remitted Tuition Program
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree