Human Srvs Program Supervisor

Kentucky Personnel Cabinet•Frankfort, KY

8d•$4,357 - $6,535•Onsite

About The Position

The Office of the Attorney General, Department of Child Support Services (DCSS) is seeking to fill a Human Services Program Supervisor position. This position is responsible for overseeing the monitoring, evaluation, and fiscal review of contracts established with local County Attorneys and other entities providing services under the state’s Title IV-D Child Support Program. The incumbent ensures compliance with all federal and state laws, program regulations, and contractual performance requirements. This position leads professional staff engaged in contract oversight activities and promotes accountability, transparency, and consistency in the administration of child support program funds across Kentucky’s local jurisdictions.

Requirements

Graduate of a college or university with a bachelor's degree.
Four years of professional experience in the administration of human services programs, emergency management services, emergency medical technician, paramedic, or related field.
A master's degree in social work, health administration, labor relations, public or business administration or related field will substitute for one year of the required experience.
Administrative or business experience, or professional, subprofessional, or clerical work in a human services area, emergency management services, emergency medical technician, paramedic, or related field will substitute for the required education on a year-for-year basis.

Nice To Haves

Comprehensive knowledge of Title IV-D Child Support Program regulations, policies, and funding requirements.
Strong understanding of state procurement, contracting, and grant management principles.
Advanced analytical ability to evaluate complex financial transactions, program data, and performance measures.
Skill in interpreting and applying state and federal compliance standards to program and fiscal operations.
Effective supervision and leadership skills, including team development, delegation, and performance management.
Excellent written and verbal communication skills, including the preparation of monitoring reports and formal correspondence.
Proficiency in data management and contract tracking systems; ability to use spreadsheets and databases for fiscal and performance analysis.
Strong interpersonal skills to build and maintain productive relationships with County Attorneys, contractors, auditors, and agency officials.
Integrity, attention to detail, and sound professional judgment in evaluating compliance.
Ability to manage multiple priorities and coordinate activities across diverse geographic and program areas.
Experience with Title IV-D funding formulas and the budgeting practices of County Attorney offices or local child support agencies.
Knowledge of performance-based contracting and program evaluation practices.

Responsibilities

Supervises and provides direction to staff responsible for monitoring and evaluating County Attorney child support service contracts for programmatic and fiscal compliance.
Develops, implements, and maintains standard monitoring tools, procedures, and policies to ensure adherence to Title IV-D and state requirements.
Coordinates and conducts on-site and desk monitoring of County Attorney child support offices to ensure service delivery aligns with contractual obligations, performance standards, and federal reporting requirements.
Analyzes contract data, caseload statistics, and performance outcomes to identify trends, deficiencies, and best practices.
Prepares and presents detailed written monitoring reports, findings, and recommendations to program leadership and oversight entities.
Ensures timely follow-up on corrective action plans and tracks ongoing compliance improvements.
Provides technical assistance, training, and consultation to County Attorney offices and DCSS program staff regarding contract compliance and fiscal accountability.
Participates in strategic planning initiatives and policy development designed to improve program efficiency, fiscal transparency, and service delivery outcomes.
Represents the agency in meetings, audits, and workgroups related to contract administration, audit response, and program performance.