HUMAN SERVICES PROGRAM SPECIALIST - 60021450

State of Florida • Tampa, FL

8d

About The Position

This is advanced professional work assessing and developing Adult Protective Investigators (APIs) to ensure they have the appropriate professional competencies. The position works with the Program Administrator, API Supervisors, and regional management to promote investigators’ knowledge, skills, and application of those skills to case activities. It provides real-time field casework guidance and assessment, reviews investigative work, supports staff performance improvement, and helps ensure compliance with applicable processes and procedures.

The role is with the Florida Department of Children and Families in the Suncoast Region, Tampa. Job tasks must be performed in accordance with applicable laws, rules, regulations, policies, and state and federal requirements.

Requirements

• Knowledge of social, economic, rehabilitative, or health care services, administration, or planning techniques.
• Knowledge of methods for compiling, organizing, and analyzing data.
• Ability to develop program manuals, policies, procedures, standards, and rules.
• Ability to analyze service-program effectiveness and identify resources or adjustments needed to meet needs.
• Ability to conduct research studies.
• Ability to plan, organize, and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Responsibilities

• Coach, motivate, and model best practices, providing real-time field casework guidance and assessment to new and existing APIs.
• Observe and evaluate investigators’ casework activities, assessments of service needs, and referrals to services; provide feedback to the API and Adult Protective Investigator Supervisor (APIS).
• Assess and coach APIs in interviewing, assessment, and documentation skills.
• Review casework, assessments, and findings; provide consultation and direction to ensure investigations are appropriate, clear, and high quality.
• Coordinate and provide in-service training to address individual or unit performance-improvement needs.
• Identify operational problems in implementing policies, procedures, and training; recommend improvements.
• Work with management and participate on performance-improvement teams based on quality-assurance review results.
• Provide backup to Adult Protective Investigators and Supervisors in field work, as assigned.
• Provide professional technical support and assistance to front-line staff and ensure compliance with processes and procedures.

Benefits

• The State of Florida offers a competitive employee benefits package; details are available at www.mybenefits.myflorida.com.
• Employees are encouraged to pursue available Department opportunities for advancement and professional development, with training opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed