Human Services Program Representative 1

Commonwealth of Pennsylvania • Philadelphia County, PA

3d • Hybrid

About The Position

The Human Services Program Representative 1 works with public and private agencies to improve the quality, safety, and effectiveness of children and youth services across Pennsylvania. The position evaluates service delivery, assesses program compliance and performance, and supports improvements for agencies serving children and families. It involves analyzing child abuse allegations in out-of-home care, reviewing county findings in child fatalities and near fatalities, and examining program reports, plans, and financial documents. The representative also advises agencies and community groups, prepares findings and recommendations, and participates in state and federal quality reviews.

This is a full-time position of 37.5 hours per week, with regular hours of 8:30 AM to 5:00 PM, Monday through Friday, and a 60-minute lunch. A periodic on-call schedule is required. Travel and additional work tasks may occur outside normal work hours. Part-time telework of up to three days per week may be available, subject to requirements including a securely configured high-speed internet connection and work from an approved location in Pennsylvania. Employees unable to telework may report to the headquarters office in Philadelphia.

Requirements

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor's degree; or an equivalent combination of experience and training.
• Meet the Pennsylvania residency requirement.
• Be able to perform the essential job functions.
• Pass a background investigation, including required criminal history clearances under the Child Protective Services Law.

Responsibilities

• Conduct on-site surveys and reviews to assess service quality, compliance, and overall program performance.
• Analyze allegations of child abuse in out-of-home care and review county findings for child fatalities and near fatalities.
• Examine reports, plans, and financial documents to determine alignment with program goals and required standards.
• Provide advice to agencies, boards, and community groups to support improvements in service delivery.
• Develop written reports that summarize findings, outline recommendations, and support agency decision making.
• Participate in state and federal quality reviews and support improvements to child welfare practices.

What This Job Offers

• Job Type: Full-time