SENIOR HUMAN SERVICES PROGRAM MGR - SES - 64038556 1

State of Florida • Tampa, FL

3d • $60,000 - $89,021 • Onsite

About The Position

The Senior Human Services Program Manager is a highly independent leadership role on the Community Health Division Management Team at the Florida Department of Health in Hillsborough County. The position reports directly to the Community Health Director and directs, manages, monitors, and coordinates health education-based programs. It develops, implements, monitors, and evaluates community education programs, and works with the director on DOH policies, procedures, annual budgets, and compliance with state standards.

The program manager serves as a subject-matter expert for county community-based programs, leading needs assessments, strategic planning, and countywide disease-prevention and intervention strategies. The role develops community partnerships and supports coalitions, advisory boards, and other initiatives. It supervises assigned staff, manages program and budget resources, tracks outcomes and quality improvement, and ensures effective training, reporting, compliance, and customer service.

The position also oversees health education materials and related marketing, advertising, and website content for consistency with state guidelines and department branding. It participates in division management and may lead internal work groups involving public health accreditation, community health assessment, or strategic planning. The role requires a valid Florida driver's license and reliable personal motorized transportation. Emergency duties may include in-state or out-of-state deployment and may occur before, during, or beyond normal work hours or days. This is an internal promotional opportunity; only current DOH employees will be considered.

Requirements

• At least 2 years of experience in a county health department.
• At least 2 years of supervisory experience and experience leading a team.
• Valid Florida driver's license or ability to obtain one within 30 days of hire.
• Extensive knowledge of public health disease-prevention concepts and interventions.
• Knowledge of public health, management, and administrative principles and practices.
• Knowledge of budget preparation and administration, program planning and administration, program evaluation, and contract management.
• Ability to plan, organize, and coordinate work assignments; make timely decisions; manage a healthcare operation; and supervise people.
• Ability to communicate effectively, apply applicable rules, regulations, policies, and procedures, and ensure timely completion of activities.
• Knowledge and skills to meet core competencies regarding budget responsibilities and navigate budget systems.
• Good computer skills and knowledge of word-processing and spreadsheet software.
• Ability to review reports and documents for publication, analyze data, and interpret findings.
• Knowledge of community organizations, resources, and assets.
• Ability to learn and communicate effectively in English, orally and in writing.
• Must complete required security background check and/or drug screening and participate in direct deposit.

Nice To Haves

• At least 1 year of budget experience.
• Demonstrated public-speaking experience before large audiences.
• Experience developing partnerships and infrastructure that promote healthy communities.
• Knowledge of database software.
• Excellent leadership, management, computer, and verbal and written communication skills.

Responsibilities

• Lead people by developing and implementing strategies to maximize employee performance and promote high ethical standards in support of the Department's mission and goals.
• Lead organizational change while maintaining stability and continuity, improving customer service, encouraging creative thinking, and producing results through planning and program and policy evaluation.
• Direct, manage, monitor, coordinate, and evaluate community health education programs and assigned staff.
• Develop, implement, monitor, and evaluate community education programs.
• Work with the Community Health Director to develop and implement program policies and procedures, prepare annual budgets, communicate policy changes, and ensure compliance with DOH policies and state standards.
• Serve as the programmatic expert for community-based programs, conducting needs assessments, strategic planning, and countywide intervention planning to address disease prevention and health disparities.
• Develop and maintain community partnerships, participate in coalitions and advisory boards, and facilitate and provide administrative support for community health coalitions.
• Supervise assigned employees, including hiring and selection, performance planning and appraisals, work direction, leave approval, and disciplinary action as appropriate.
• Work with data system owners to ensure employees have appropriate system access.
• Ensure health education materials, marketing, advertising, and website content follow state guidelines and department branding; coordinate with the Public Information Office and contractors or MIS staff to maintain department websites.
• Monitor program and staff performance, ensure service standards and quality, provide staff training, and maintain accountability and required documentation.
• Direct and monitor staff training, development, and evaluation, including timely performance appraisals and discussion of individual and organizational goals.
• Manage budgetary and programmatic resources for assigned units, advise on their use according to program priorities, and participate in monthly and quarterly budget and spending-plan reviews.
• Track performance outcomes, quality improvement, and evaluation activities; develop monitoring, compliance review, and quality assurance methods.
• Provide timely reports and updates to the division director and Hillsborough County Health Department; prepare special reports and analyze data for program planning.
• Establish and maintain cooperative relationships with local health, education, research, government, and community organizations concerned with chronic disease prevention.
• Guide staff with purchasing responsibilities.
• Ensure excellent customer service through monitoring, client advocacy, staff training, customer service recovery, and service improvements.
• Facilitate development and publication of a community health newsletter.
• Initiate and support outreach, including education for community leaders and policymakers.
• Participate in or lead internal work groups related to public health accreditation, community health assessment, and strategic planning.
• Perform emergency duties, which may include in-state or out-of-state deployment and work outside normal hours or days.

Benefits

• Annual and sick leave benefits.
• Nine paid holidays and one personal holiday each year.
• State group insurance options, including health, life, dental, vision, and supplemental insurance.
• Retirement plan options, including employer contributions.
• Flexible Spending Accounts.
• Tuition waivers.
• Professional development, mentorship, educational and skills training, and continuing education opportunities at no cost to employees.
• Tuition reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed