Human Services Program Representative 1

Commonwealth of Pennsylvania • Lackawanna County, PA

21h • Hybrid

About The Position

This position provides monitoring, consultation, and evaluation of community mental health programs within the behavioral health managed care system. It supports counties, providers, and organizations in meeting contract, regulatory, and program requirements. As a Human Services Program Representative 1, you will perform the following duties: Program Consultation: Provide guidance on mental health regulations, service standards, and contract requirements Data Evaluation: Collect, review, and analyze information to assess compliance and identify issues Technical Assistance: Support counties and providers with financial reports, system management, and performance outcomes Site Monitoring: Conduct on-site visits to review programs, investigate concerns, and assess service quality Reporting Duties: Prepare clear reports, communicate findings, and track corrective actions for follow-up Community Engagement: Attend meetings, coordinate with agencies, and represent the office in community planning opportunities.

Requirements

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor’s degree; or An equivalent combination of experience and training.
• Meet the PA residency requirement.
• Be able to perform essential job functions.

Responsibilities

• Provide guidance on mental health regulations, service standards, and contract requirements
• Collect, review, and analyze information to assess compliance and identify issues
• Support counties and providers with financial reports, system management, and performance outcomes
• Conduct on-site visits to review programs, investigate concerns, and assess service quality
• Prepare clear reports, communicate findings, and track corrective actions for follow-up
• Attend meetings, coordinate with agencies, and represent the office in community planning opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level