HUMAN SERVICES PROGRAM SPECIALIST - 64005847

State of Florida • Saint Petersburg, FL

1d • Hybrid

About The Position

This position serves as a Human Services Program Specialist within the Department of Health, focusing on coordinating access to services for clients under the PCPH program. The role involves acting as a patient advocate, linking clients with various community services such as rent assistance, job training, disability claims, transportation, food stamps, Medicaid, and emergency housing. The specialist will research and maintain community resource information, mail resources to clients, and ensure newly enrolled clients receive timely appointments. Additionally, the position coordinates patient specialty care referrals, assists clients with scheduling, follows up to ensure clients are seen by specialists, and obtains necessary medical records. The role also processes PCHP enrollment and disenrollment reports, ensures client engagement with the medical home, and serves as back-up to the Primary Care Senior Clerk. Responsibilities include scheduling and rescheduling appointments, making reminder calls, and contacting no-show clients. The specialist will also perform weekly and monthly record keeping and reporting of data and statistics, and assist in report preparation. The position requires participation in staff meetings, in-service training, and other professional development activities, as well as performing other related duties as assigned.

Requirements

• Knowledge and utilization of multi-line telephone system
• Skills in use of personal computer and EMR, software required to verify client status/eligibility
• Knowledge of medical terminology.
• Ability to effectively communicate verbally and in writing, utilizing approved DOH abbreviations when documenting in the EMR.
• Knowledge of methods of compiling, organizing, and analyzing data.
• Ability to plan, organize, and coordinate work assignments
• Ability to maintain accurate and appropriate medical documentation in electronic medical record.
• Have a Florida driver’s license and have dependable transportation
• 2 years’ experience using a computer
• Experience working in a healthcare setting
• Strong organizational skills with the ability to multitask
• Excellent verbal and writing communication skills
• Ability to work independently
• Have a valid Florida driver’s license with access to dependable transportation
• Ability to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

• Experience working in Public Health
• Experience working with community and co-located partners
• Experience working with an electronic health record

Responsibilities

• Serve as patient advocate by coordinating access to available services under the PCPH program.
• Works with Pinellas County Health and Human Services to link clients with other services as needed, such as rent assistance, job training, disability claims, bus passes/transportation, applications for food stamps/Medicaid and emergency housing.
• Researches and maintains community resource information/handouts provided to PCHP clients.
• Mails community resources/events to PCHP clients as needed.
• Ensures newly enrolled clients receive appointments within the established timeframes.
• Coordinates patient specialty care referrals, which includes mailing referral letters and answering questions regarding the status of specialty care referrals.
• Assists clients with scheduling specialty care appointments and follows-up to ensure client was seen by specialists.
• Obtains medical records from specialist as needed.
• Processes PCHP enrollment and disenrollment reports to ensure new clients get established with the medical home and disenrolled clients are provided with the necessary information to re-enroll if needed.
• Ensures client engagement with the medical home by working with contract staff and community partners to obtain current contact information for clients.
• Serves as back-up to Primary Care Senior Clerk as needed.
• Schedules and reschedules client appointments, places appointment reminder calls.
• Contacts clients that miss appointments (no shows).
• Perform weekly and monthly record keeping and reporting of data and statistics related to those served.
• Assist in the preparation of reports as needed.
• Attends and participates in staff meetings, in-service training, and other professional and staff development activities.
• Performs other related duties and responsibilities as assigned.

Benefits

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions
• Flexible Spending Accounts.
• Tuition waivers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed