HUMAN SERVICES PROGRAM CONSULTANT III - 48007279

State of Florida•Boynton Beach, FL

1d•$47,350 - $52,085•Onsite

About The Position

This position provides mid-level work under the limited supervision of the Health Consultant B – SES (WT: Assistant District Administrator), Bureau of Client Services & Program Support, District 10 – West Palm Beach. This position provides support toward the goals of the Bureau, District, and agency leadership by communicating with internal and external stakeholders. This position’s primary focus is to provide unique, specialized services to blind adults and children throughout the vision rehabilitation process enabling them to improve and develop skills necessary for obtaining or maintaining employment. The position works with the Division’s clients, local businesses, and other federal, state, public, and non-profit employers to ensure successful employment outcomes and performance standards are consistently achieved with elevated levels of customer satisfaction. Duties require the ability to model and demonstrate the principles of flexibility, adaptability, and approachability - while adhering to applicable laws, rules, policies, and procedures.

Requirements

A bachelor’s degree from an accredited college or university in a field of study reasonably related to vocational rehabilitation, to indicate a level of competency and skill demonstrating basic preparation in a field of study such as vocational rehabilitation counseling; or Four years of professional and relevant experience in a public vocational rehabilitation program.
Knowledge of State and Federal Regulations, job development, and marketing skills.
Knowledge of the Americans with Disabilities Act (ADA), including its key provisions related to employment (Title I), public services (Title II), and public accommodations (Title III).
Knowledge of career counseling techniques and theories.
Knowledge of Rehabilitation Technology.
Knowledge of the Vocational Rehabilitation Process and Procedures.
Knowledge of the rehabilitation process and abilities, strengths, and capabilities of people who are blind or visually impaired.
Ability to learn various eye conditions and their impact on functional vision and convey information in employment settings.
Ability to serve individuals with multiple disabilities and provide advocacy, and mediation skills.
Ability to effectively communicate with clients and local partners of the Division.
Exhibit effective communication, collaboration, and cooperation.
Skill in the development and use of community resources and comparable benefits.
Ability to interpret and apply ADA laws, regulations, and policies in a variety of settings.
Ability to compile, organize and analyze medical, vocational, and psychological data; administer tests and analyze results.
Ability to provide counseling and guidance in career planning.
Ability to develop individual vocational rehabilitation programs and place clients in appropriate vocation.
Ability to establish and maintain effective working relationships with others.
Ability to be productive under tight timeframes, balance multiple and competing priorities and maintain goal.
Ability to work and perform under stressful conditions.
Ability to demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of others.
Ability to work independently and perform tasks and responsibilities with limited guidance and direction.
Must be able to meet the requirements for National Certification of Rehabilitation Counselors (Certified Rehabilitation Counselor) (CRC).
Travel is required to perform the assigned duties.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Other Personal Services (OPS) or Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

Nice To Haves

Preference will be given to those with a bachelor’s degree.
A bachelor’s or master’s degree from an accredited college or university.
Three (3) to five (5) years’ experience in a public vocational rehabilitation program.
An ability to establish and maintain education and experience requirements to ensure an understanding of the evolving labor force and the needs of individuals with disabilities.
Knowledge of the Workforce Innovation and Opportunity Act (WIOA).
Knowledge of pre-employment transition services.
A Certified Rehabilitation Counselor (CRC) designation; or who is eligible to become a Certified Rehabilitation Counselor (CRC).
A Certified Community Work Incentives Counselor (CWIC) designation.

Responsibilities

Conduct outreach activities to increase on-the-job training, apprenticeships, work-based learning, volunteering, and employment opportunities.
Participate in job development, placement and follow-up activities of clients and utilize specific assessment tools as directed by policies and procedures.
Provide and document required client contacts, eligibility determination, plan development, closure reports, and implements and coordinates services in accordance with timeframes, policies, and procedures specified in the case service manual.
Ensure services are expedited to applicants and clients with actual job offers and those who are at risk of losing employment.
Utilize understanding of education and training programs for blind and visually impaired clients to increase attainment of recognized post-secondary credentials that align with the skill needs of industries that lead to career pathways.
Obtain and interpret eye medical/other information to determine eligibility for services in accordance with program procedures.
Develop and amend Individualized Plans of Employment reflecting the required and appropriate services necessary for the client to obtain or maintain competitive integrated employment paying above subminimum wages.
Focus on career pathways by coordinating with education/training programs that provide workforce preparation activities, programs, and services designed to help an individual acquire a combination of academic knowledge and skills.
Coordinate necessary services such as independent living skills, assistive technology, orientation & mobility, supported employment, communication, and vocational skills training with local providers.
Work cooperatively with community providers, eye medical facilities and government agencies to develop referrals and coordinate services.
Utilize understanding of the Ticket to Work program to assist “ticket holders” in their efforts to find or retain employment for self-sufficiency.
Provide opportunities for and information about recreational/extracurricular activities and advocate for client participation in these types of activities when appropriate.
Provide community education, outreach, guidance, and training about blindness and document those activities in AWARE.
Provide liaison services to schools and participate in the development of Individual Education Plans when requested.
Assist teachers, employers and training sites - when requested - with making adaptations and/or modifications.
Participate in transition staffing and make recommendations for new referrals to the VR program through meetings with the Independent Living/Children's Rehabilitation Specialist on a quarterly basis.
Encourage clients to attain industry-recognized certificates and credentials linked to occupations in high demand.
Encourage the client's development of self advocacy skills.
Conduct follow-up calls with clients and employers within 90 days of employment start date, as well as at the 180-day and employment anniversary to determine further services and possible job opportunities for other clients.
Work with district leadership to ensure additional services are coordinated.
Assist in meeting program goals assigned by the state office and individually by the District Administrator by facilitating successful employment outcomes.
Focus on activities that lead to meeting WIOA performance measures, such as seeking opportunities for students and youth with disabilities to practice workplace skills, encouraging utilization of online job systems, strengthening employer relationships, and promoting integrated employment.
Monitor the provision of services to ensure clients have the functional and independent living skills necessary to achieve the vocational goal.
Develop, maintain, and improve techniques for caseload management, utilizing the electronic client information system (AWARE) to gather accurate data and generate reports.
Promote client satisfaction and attempt to resolve any client issues before moving to the next level (VR Supervisor or DA).
Participate in statewide program training.
Performs other duties as requested.

Benefits

State Group Insurance coverage options+(health, life, dental, vision, and other supplemental option)
Retirement plan options, including employer contributions (www.myfrs.com)
Nine paid holidays and a Personal Holiday each year
Annual and Sick Leave Benefits
Student Loan Forgiveness Program (Eligibility required)
Flexible Spending Accounts
Tuition Fee Waivers (Accepted by major Florida colleges/universities)
Ongoing comprehensive training provided
Career Growth
Highly skilled, professional environment
Maternity and Parental Leave Benefits