Human Services Assistant III

Virginia Department of Social Services • Harrisonburg, VA

3d • $32,752 - $52,093 • Onsite

About The Position

The Adult Services / Adult Protective Services (APS) Case Aide provides essential administrative and program support to social work staff serving vulnerable adults. This position plays a critical role in ensuring efficient office operations, timely documentation, and responsive client services. The ideal candidate is organized, professional, detail-oriented, and able to multitask in a fast-paced human services environment.

Requirements

• High school diploma
• Considerable knowledge of principles and processes for providing customer and personal services
• Considerable knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Considerable knowledge of administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, and other office procedures and terminology
• Working knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; mathematics and research methods; and eligibility requirements for the programs assigned; and available community resources
• Some knowledge of laws, regulations, requirements and policies of Local, State, and Federal social, assistance and housing programs
• Skill in operating a variety of automated office equipment to include calculator, fax/copier
• Skill in the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs
• Demonstrated ability to communicate effectively with program participants
• Demonstrated ability to plan, organize, and prioritize own work schedule
• Demonstrated ability to establish and maintain working relationships with clients, professionals, co-workers, and the public sufficient to exchange ideas and coordinate activities
• Demonstrated ability to accept direction and follow established procedures
• Demonstrated ability to counsel others
• Demonstrated ability to organize, and post date, from records, reports and other sources using the appropriate format
• Demonstrated ability to exhibit solid interpersonal skills, including conflict resolution in working with clients, professionals and employees
• Demonstrated ability to create forms, charts, and graphs
• Demonstrated ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Demonstrated ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Demonstrated ability to make screening decisions based upon specific criteria’s
• Demonstrated ability to read and interpret documents such as safety rules, operating and maintenance instructions, manuals
• Demonstrated ability to conduct effective interviews both face-to-face and by telephone
• Experience in administrative support, human services, or social services environment preferred

Nice To Haves

• Proficiency in Microsoft Office Suite
• Strong organizational and multitasking skills
• Ability to assess urgency and respond appropriately in sensitive situations
• Excellent written and verbal communication skills
• Valid driver’s license and ability to transport clients
• Ability to work effectively with vulnerable populations
• Willingness to work in community emergency shelter in the event of a natural disaster or emergency

Responsibilities

• Answer and direct incoming phone calls in a courteous and professional manner
• Determine the level of need or urgency of calls and appropriately route emergencies
• Take accurate messages and relay information promptly to appropriate staff
• Document contacts, case activities, and service information in agency systems
• Assist with preparation and tracking of yearly guardianship paperwork
• Maintain organized filing systems (electronic and paper records)
• Provide general clerical and administrative support to Adult Services staff
• Utilize Microsoft Office programs (Word, Excel, Outlook) for correspondence, reports, and tracking
• Transport clients to appointments or required services as needed
• Support caseworkers with scheduling, correspondence, and follow-up tasks
• Maintain confidentiality and professionalism at all times

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED