Human Services Program Consultant II (QA)

State of North Carolina • Albermarle Wake, NC

17h

About The Position

The Human Services Program Consultant II participates as a reviewer in formal reviews of local Children’s Services program administration in all 100 counties. Reviews identify program strengths and areas needing improvement, helping Division staff direct consultative and training efforts. The consultant evaluates and analyzes outcome data and information, including staffing and caseload patterns and case-specific information. When leading a county review, the consultant accesses, understands, and discusses data analysis of county performance. The position requires staying current on laws, rules, and policies and applying them during case reviews. The consultant also participates on teams responding to technical assistance requests and performs other assigned duties.

The position conducts qualitative case reviews to assess whether counties meet state-law and policy requirements and support sound social work practice. Reviews involve case records, agency policies and procedures, interpretation of state law and policy, interviews with staff, and feedback to county and community stakeholders. The consultant follows the Division’s review protocol and provides detailed written and oral feedback with recommendations for program improvement, serving as lead reviewer or participating in program reviews. Additional work supports continuous quality improvement, child welfare policy development and interpretation, technical assistance, coaching, training, workgroups, committees, and screening TA GATEWAY requests.

Requirements

• Master’s degree in a discipline relative to the program from an appropriately accredited institution and three years of related experience; or bachelor’s degree in a discipline relative to the program area from an appropriately accredited institution and five years of related experience; or an equivalent combination of education and experience.
• Ability to evaluate and analyze outcome data, staffing and caseload patterns, and child services case-specific information.
• Knowledge of applicable law, rules, and policy and ability to apply them during case reviews.
• Ability to review case records and agency policies and procedures, interview staff, and provide written and oral feedback.

Responsibilities

• Conduct qualitative child welfare case reviews across all 100 counties as a lead reviewer or reviewer.
• Review case records and agency policies and procedures, interpret state law and policy, and interview staff.
• Analyze outcome data, staffing and caseload patterns, and case-specific information; discuss county performance data when leading a review.
• Provide detailed written and oral feedback and recommendations for program improvement to county and community stakeholders.
• Participate in continuous quality improvement work and the development and interpretation of Child Welfare policy.
• Provide technical assistance to counties, using coaching and training techniques, and serve on workgroups and committees.
• Screen TA GATEWAY requests and provide assistance regarding the GATEWAY.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time