OPS HUMAN SERVICES PROGRAM CONSULTANT II - 64913664

State of Florida•Miami, FL

18h•Onsite

About The Position

The Human Services Program Consultant II works as an embedded Disease Intervention Specialist (DIS) in a clinical setting, investigating disease distribution and determinants to support detection, prevention, intervention, and control of health problems. The position conducts patient interviews and re-interviews, serves as the clinical point of contact for DIS operations, and assists clinical personnel with timely patient processing and communication of patient needs and findings. The position reports directly to the STD/HIV Frontline Supervisor. The incumbent interviews patients with sexually transmitted diseases (STDs), educates them about their infections and care, and develops plans to locate and refer partners and others at risk for examination and treatment. Duties also include HIV prevention education and counseling, linkage to PrEP and HIV care services, case management, partner notification through internet and mobile dating applications, community screening collaboration, and accurate and timely documentation in STARS. The role supports team statistics and records, performs specimen collection, and may assist with emergency operations, including shelter functions. Emergency duty may be required outside normal work hours or days.

Requirements

Experience in case management, medical record review, or public health investigations.
Ability to work collaboratively with clinical staff, Disease Intervention Specialists, and external partners.
Valid driver’s license and access to a vehicle.
Ability to establish and maintain effective working relationships.
Effective verbal and written communication, empathic listening, and ability to elicit information appropriate to the audience.
Ability to understand spoken information and ask questions as appropriate.
Knowledge of English language structure, vocabulary, spelling, composition, and grammar.
Knowledge of customer and personal service principles, including needs assessment, quality standards, delivery systems, and customer satisfaction evaluation.
Ability to persuade others, plan and coordinate work, multitask, handle face-to-face public interactions, and educate patients.
Ability to operate common office equipment, including computers, printers, fax machines, and paper shredders.
Ability to use Microsoft Office products, including Outlook, Excel, Word, and PowerPoint.
Knowledge of business and management principles involved in strategic planning.
Ability to learn and communicate effectively in English, orally and in writing.

Nice To Haves

Bilingual ability in English and Spanish or English and Creole.
Familiarity with case investigation worksheets, case review tools, and public health surveillance systems.
Experience collaborating with clinicians on desensitization protocols or similar clinical processes.
Knowledge of Microsoft Access database software.

Responsibilities

Conduct timely interviews, re-interviews, and cluster interviews related to STD cases.
Educate patients about infections and appropriate medical care, and develop plans to locate and refer exposed partners and others at risk for examination and treatment.
Educate and counsel high-risk men who have sex with men and other at-risk individuals about PrEP and link them to community PrEP services.
Conduct educational presentations and in-service training as needed or required.
Link newly identified HIV patients and returning patients to Test & Treat providers, follow local procedures, and coordinate with HIV testing, linkage-to-care, and patient-care staff.
Collaborate with community-based organizations at screening events and perform directed case-management activities, including work prioritization, record management, clustering, HIV counseling, visual case analysis, epidemiological techniques, and data entry.
Use STARS to enter linkage-to-care and STD case information accurately and promptly.
Conduct internet partner services using the internet and selected mobile dating applications, following established communication parameters and internal operating policy.
Assist the supervisor with monthly team statistical data and maintain logs and files; cooperate with quality assurance reviews.
Provide support services for STD control and emergency operations, including Special Needs Shelter and Red Cross shelter duties, as required.
Collect specimens using venipuncture, oral swabbing, and/or urine-based techniques.
Perform other related duties as assigned.