Human Services Program Consultant II (Wake County) -- Temporary

State of North Carolina • 1915 Health Services Way Wake, NC

3d • Onsite

About The Position

This temporary position serves as the EEC Program Consultant and provides statewide administration, implementation support, monitoring, and quality assurance for contracted Enhanced Emergency Care (EEC) services. The consultant works with EEC providers, county departments of social services, licensed private agencies, internal NCDHHS DSS teams, and other partners to support consistent service delivery, address program concerns, and promote safe and timely transitions for children and youth. The consultant supports provider onboarding, explains program and contract requirements, develops implementation tools and guidance, monitors provider performance, reviews program and placement data, and identifies service gaps and opportunities for improvement. The consultant also coordinates corrective action activities and prepares reports to support program oversight, accountability, and leadership decision-making. The position also dedicates a portion of its work to placement support and provides backup coverage for the Placement Support Consultant during periods of high demand, scheduled absences, or other operational needs. This may include triaging placement-support requests, helping counties identify resources, coordinating with providers, addressing placement barriers, and supporting transition planning. The consultant supports placement planning but does not make placement decisions, directs a provider to accept a referral, or assumes responsibility for county placement actions.

Requirements

• Master's degree in a discipline relative to the program from an appropriately accredited institution and three years of related experience; or Bachelor’s degree in a discipline relative to the program area from an appropriately accredited institution and five years of related experience; or an equivalent combination of education and experience.

Nice To Haves

• Knowledge, Skills, and Abilities listed within this vacancy announcement will be used only as management preferences and will be used to screen for the most qualified pool of applicants.

Responsibilities

• Provide statewide administration, implementation support, monitoring, and quality assurance for contracted Enhanced Emergency Care (EEC) services.
• Work with EEC providers, county departments of social services, licensed private agencies, internal NCDHHS DSS teams, and other partners to support consistent service delivery, address program concerns, and promote safe and timely transitions for children and youth.
• Support provider onboarding and explain program and contract requirements.
• Develop implementation tools and guidance.
• Monitor provider performance and review program and placement data.
• Identify service gaps and opportunities for improvement.
• Coordinate corrective action activities and prepare reports to support program oversight, accountability, and leadership decision-making.
• Provide backup coverage for the Placement Support Consultant during periods of high demand, scheduled absences, or other operational needs, including triaging placement-support requests, helping counties identify resources, coordinating with providers, addressing placement barriers, and supporting transition planning.

Benefits

• Health insurance coverage under the High Deductible Health Plan (HDHP) may be available for temporary employees who work an annual average of 30 or more hours per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level