Human Services Program Consultant II (Wake County) -- Temporary

State of North Carolina • 1915 Health Services Way Wake, NC

3d • Onsite

About The Position

This is a temporary position located at 1915 Health Services Way Raleigh, NC 27607-- Wake County, with the Department of Health and Human Services -HS - Social Services-Children's Services. The Job Order Hourly Rate of Pay is $35.00 (Based on education and/or years of relevant work experience reflected on the application). Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The Knowledge, Skills, and Abilities listed within this vacancy announcement will be used only as management preferences and will be used to screen for the most qualified pool of applicants.

Job duties include, but may not be limited to:

This position serves as a Placement Support Consultant and dedicates at least 75 percent of its work to direct statewide placement support for local departments of social services serving children and youth in DSS custody. The consultant triages placement support requests, assesses urgency and complexity, identifies placement barriers, and helps counties identify and coordinate potential placement resources.

The consultant works with county DSS agencies, licensed child-placing agencies, child caring institutions, Enhanced Emergency Care (EEC) providers, internal NCDHHS DSS teams, and other partners to support placement planning and resolve barriers. This may include contacting providers regarding availability, admission criteria, referral requirements, service capacity, and other factors affecting placement consideration. The consultant supports county decision-making but does not make placement decisions, direct a provider to accept a referral, or assume responsibility for county placement actions.

The consultant also helps counties consider EEC as one resource within the broader placement continuum. The consultant’s EEC responsibilities focus on placement-related consultation, referral coordination, barrier resolution, and transition planning.

This is not an after-hours or on-call position.

Requirements

• Master's degree in a discipline relative to the program from an appropriately accredited institution and three years of related experience; or Bachelor’s degree in a discipline relative to the program area from an appropriately accredited institution and five years of related experience; or an equivalent combination of education and experience.

Nice To Haves

• Knowledge, Skills, and Abilities listed within this vacancy announcement will be used only as management preferences and will be used to screen for the most qualified pool of applicants.

Responsibilities

• Serves as a Placement Support Consultant, dedicating at least 75 percent of its work to direct statewide placement support for local departments of social services serving children and youth in DSS custody.
• Triages placement support requests, assesses urgency and complexity, identifies placement barriers, and helps counties identify and coordinate potential placement resources.
• Works with county DSS agencies, licensed child-placing agencies, child caring institutions, Enhanced Emergency Care (EEC) providers, internal NCDHHS DSS teams, and other partners to support placement planning and resolve barriers.
• Contacts providers regarding availability, admission criteria, referral requirements, service capacity, and other factors affecting placement consideration.
• Supports county decision-making but does not make placement decisions, direct a provider to accept a referral, or assume responsibility for county placement actions.
• Helps counties consider EEC as one resource within the broader placement continuum.
• Focuses on placement-related consultation, referral coordination, barrier resolution, and transition planning for EEC.

Benefits

• Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP).

What This Job Offers

• Career Level: Mid Level