HUMAN SERVICES PROGRAM ANALYST - 64042245

State of Florida

1d • Onsite

About The Position

This position is responsible for providing operational and procedural support to the Newborn Hearing Screening Program in the Division of Children's Medical Services, Bureau of Early Steps and Newborn Screening. The incumbent in this position must be able to work independently, must have the ability to organize and prioritize workload, be capable of ensuring continuity of work in the absence of supervision, and demonstrate sound judgment and initiative in the performance of these duties.

Requirements

• Current Florida Department of Health employee.
• Knowledge of personal computers and software.
• Knowledge of the principles and techniques of effective verbal and written communication.
• Ability to establish and maintain effective working relationships with others.
• Ability to schedule and coordinate assigned work responsibilities.
• Ability to work independently.
• Knowledge of office procedures.
• Knowledge of correct spelling, punctuation, and grammar usage.
• Knowledge of personal computers and software.
• Ability to handle telephone calls in a courteous and effective manner.
• Ability to read, understand and apply applicable rules, regulations, policies and procedures.
• Ability to organize and maintain filing systems.
• Ability to compose correspondence.
• Ability to determine work priorities and ensure completion of assignments.
• Ability to review work for accuracy and quality of content.
• All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

• Knowledge of hearing and hearing loss, and language and communication modalities preferred.
• Bilingual in English and Spanish preferred.
• Bachelor’s Degree or higher in Public Health, Epidemiology, Healthcare Administration, or a related degree.
• One year of professional experience working with hospital patient care and data analytics training and mentoring staff.
• Two years of experience working in a hospital, physician’s office, medical facility, and/or public health office analyzing health information and preparing statistical reports.
• At least one year of professional experience which includes customer service, data system experience, and answering office phones and providing detailed information to client.
• Bilingual with English and Spanish.
• Valid Driver's License.

Responsibilities

• Serve as the primary staff conducting follow-up for infants turning six months of age who did not pass the newborn hearing screening and are in the process of being rescreened or diagnosed.
• Enter hearing screening results, diagnostic results, and/or early intervention data into the data system and complete data system actions.
• Research current demographics for patients and update their records in the data system. Document correspondences in patient records.
• Make final case determinations based on established protocols and close cases, as appropriate.
• Consult with the program audiologist regarding cases that need specialized follow-up for infants older than six months of age.
• Support the program audiologist to obtain diagnostic hearing results for infants and toddlers awaiting diagnosis passed the typical follow-up period.
• Assist with first contacts for newborns and infants who do not pass the newborn hearing screen, as necessary.
• Make phone calls and send emails/letters/faxes to health care professionals and parents for newborns and infants who did not pass the newborn hearing screening.
• Assist with development of follow-up workflow for infants with prolonged Neonatal Intensive Care Unit (NICU) stays with no hearing screening on record.
• Serve as the primary staff conducting follow-up for infants with prolonged NICU stays with no record of a hearing screen.
• Lead and participate in continuous quality improvement activities related duties and responsibilities, as required.
• Participate in various workgroups, meetings and conferences related to newborn hearing screening or as assigned.
• Follow-up on actions related to these workgroups, meetings, and conferences.
• Perform other related administrative duties and responsibilities as required.

Benefits

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions.
• Flexible Spending Accounts.
• Tuition waivers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level