Human Services Enforcement Agent
About The Position
The Department of Health and Human Services (DHHS) is seeking a Human Services Enforcement Agent. This role involves investigative and protective services work focused on locating non-custodial parents, establishing, enforcing, and collecting child support obligations, and establishing the paternity of children born out of wedlock. The position is located in Augusta and offers a partial telework schedule after the initial training period, subject to management approval. The Office for Family Independence, Division of Support Enforcement & Recovery (DSER) is responsible for ensuring non-custodial parents contribute to their children's financial support. This position requires occasional travel.
Requirements
- A Bachelors Degree in Criminal Justice, Business or Public Administration, or a related field.
- Directly related paraprofessional or higher level experience may be substituted for education on a year-for-year basis.
- Applicants are subject to pre-employment screening including verification of minimum qualifications, application information, employment history, and references.
- Conditional offers are made to selected candidates who must successfully complete a pre-employment, fingerprint-based criminal history record check.
Responsibilities
- Investigative services work in locating non-custodial parents.
- Establishing, enforcing, and collecting child support obligations.
- Establishing the paternity of children born out of wedlock.
- Enforcement services work initiating administrative collection actions.
- Initiating appropriate court action.
- Representing the Department's interest in Maine District Court in matters pertaining to child support.
Benefits
- 13 paid holidays
- 3+ weeks of vacation leave annually
- 12 days of sick leave per year
- Health Insurance Coverage (State pays 85%-95% of employee-only premiums)
- Health Insurance Premium Credit (decreases employee-only premiums by 5%)
- Dental Insurance (State pays 100% of employee-only dental premiums)
- Retirement Plan (Maine Public Employees Retirement System - MainePERS)
- Gym Membership Reimbursement (up to $40 per month)
- Health and Dependent Care Flexible Spending Accounts
- Public Service Student Loan Forgiveness eligibility
- Living Resources Program (employee assistance program)
- Six weeks of fully paid parental leave for all employees welcoming a child
- Voluntary Deferred Compensation (MaineSaves 457(b) account)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
