Human Services Director
About The Position
Liberty Healthcare is accepting applications for an anticipated opening and full-time Director position. This role will lead a new statewide initiative to improve the efficiency and effectiveness of a largescale critical incident, grievance and complaint management system for Home and Community-Based Services provided to older adults, vulnerable individuals, and people living with disabilities. Program elements will include Partnering with state agency teams Creating an ideal experience for individuals who report complaints and grievances Reviewing, triaging, processing reported incidents on a timely basis Ensuring a high degree of consistency and quality of reviews Data analysis and reporting Providing technical assistance to HCBS providers Preparing for future initiatives Director responsibilities Leading with a focus on the best interests of the people we serve Directing a start-up initiative Establishing and leading a statewide program Hiring and managing a team of approximately 10 remote Quality Reviewers Fostering collaborative relationships with a wide array of stakeholders Establishing a high-performance culture Ensuring contract deliverables are met Schedule You will work primarily Monday through Friday during daytime hours. This is a remote position which will allow you to work from your home and will require occasional travel to Augusta, Maine and other locations. You can expect Salary range between $100,000 and $125,000 (depending on qualifications) Health, dental, and vision insurance 30 days of paid time off annually for holidays, vacation, sick, and personal leave FSA, 401(k), and other perks Full details on Liberty's benefits plan available at www.libertyhealthcare.com/upload/138.pdf Liberty Healthcare is accepting applications for an anticipated opening and full-time Director position. This role will lead a new statewide initiative to improve the efficiency and effectiveness of a largescale critical incident, grievance and complaint management system for Home and Community-Based Services provided to older adults, vulnerable individuals, and people living with disabilities. Program elements will include Partnering with state agency teams Creating an ideal experience for individuals who report complaints and grievances Reviewing, triaging, processing reported incidents on a timely basis Ensuring a high degree of consistency and quality of reviews Data analysis and reporting Providing technical assistance to HCBS providers Preparing for future initiatives Director responsibilities Leading with a focus on the best interests of the people we serve Directing a start-up initiative Establishing and leading a statewide program Hiring and managing a team of approximately 10 remote Quality Reviewers Fostering collaborative relationships with a wide array of stakeholders Establishing a high-performance culture Ensuring contract deliverables are met Schedule You will work primarily Monday through Friday during daytime hours. This is a remote position which will allow you to work from your home and will require occasional travel to Augusta, Maine and other locations. You can expect Salary range between $100,000 and $125,000 (depending on qualifications) Health, dental, and vision insurance 30 days of paid time off annually for holidays, vacation, sick, and personal leave FSA, 401(k), and other perks Full details on Liberty's benefits plan available at www.libertyhealthcare.com/upload/138.pdf Desired qualifications You should have a proven track record of successfully leading human services programs and have deep knowledge in these areas: Home and Community Based Services Person-centered care of older adults and people who are living with disabilities Quality improvement and inter-rater reliability methodologies Although this is a remote position, residency within Maine is required. About Liberty Healthcare Liberty is recognized by CMS as a QIO-like entity and Certified by the Joint Commission. Liberty Healthcare is an equal opportunity employer committed to diversity, equity, and inclusion. Our organization is composed of, and proudly serves, people of diverse backgrounds and abilities. All qualified applicants shall receive consideration for employment without regard to race, color, creed, sex, national origin, ancestry, age, physical or mental disability, or sexual orientation. If you are looking for a high impact leadership role, click “Apply” and submit your resume for immediate consideration. Skills & Requirements Desired qualifications You should have a proven track record of successfully leading human services programs and have deep knowledge in these areas: Home and Community Based Services Person-centered care of older adults and people who are living with disabilities Quality improvement and inter-rater reliability methodologies Although this is a remote position, residency within Maine is required. About Liberty Healthcare Liberty is recognized by CMS as a QIO-like entity and Certified by the Joint Commission. Liberty Healthcare is an equal opportunity employer committed to diversity, equity, and inclusion. Our organization is composed of, and proudly serves, people of diverse backgrounds and abilities. All qualified applicants shall receive consideration for employment without regard to race, color, creed, sex, national origin, ancestry, age, physical or mental disability, or sexual orientation. If you are looking for a high impact leadership role, click “Apply” and submit your resume for immediate consideration.
Requirements
- Proven track record of successfully leading human services programs
- Deep knowledge in Home and Community Based Services
- Deep knowledge in Person-centered care of older adults and people who are living with disabilities
- Deep knowledge in Quality improvement and inter-rater reliability methodologies
- Residency within Maine is required
Responsibilities
- Partnering with state agency teams
- Creating an ideal experience for individuals who report complaints and grievances
- Reviewing, triaging, processing reported incidents on a timely basis
- Ensuring a high degree of consistency and quality of reviews
- Data analysis and reporting
- Providing technical assistance to HCBS providers
- Preparing for future initiatives
- Leading with a focus on the best interests of the people we serve
- Directing a start-up initiative
- Establishing and leading a statewide program
- Hiring and managing a team of approximately 10 remote Quality Reviewers
- Fostering collaborative relationships with a wide array of stakeholders
- Establishing a high-performance culture
- Ensuring contract deliverables are met
Benefits
- Health, dental, and vision insurance
- 30 days of paid time off annually for holidays, vacation, sick, and personal leave
- FSA
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
