Deputy Director of Human Services

Teller County Government • Woodland Park, CO

1d • Onsite

About The Position

Teller County's Department of Human Services is seeking a full time Deputy Director of Human Services to assist the Director of Human Services in managing staff and department functions by providing highly responsible administrative, quality control, and fiscal support to the Director and assumes full responsibility in the absence of the Director. To assist the Director of Human Services in managing staff and department functions by providing administrative, quality control, and fiscal oversight support to the Director; provides leadership and mentorship to supervisors; and assumes full responsibility in the absence of the Director.

Requirements

• Bachelor’s degree in social work, Psychology, Behavioral Sciences, Human Services, Education, Public Administration, or other field of study reasonably related to the management of social services programs.
• Five (5) years of experience providing public human or social services.
• Three (3) years progressive supervisory experience.
• Completion of CDHS Core Training for Caseworker and for Supervisor and any other state training preferred.
• Any acceptable combination of education, training and experience that provides the listed knowledge, skills and abilities may be substituted.
• Knowledge of: principles and objectives of state and federal laws, rules, and regulations pertaining to publicly funded human services programs; principles of strategic planning and decision making; leadership, management, and supervisory principles and methods; casework standards and practices; principles and processes for providing excellent customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Skilled in: basic accounting and understanding of human services financial operations; developing and organizing a wide variety of programs, staff, and resources, defining priorities, and developing partnerships and collaborative relationships; understanding and applying pertinent laws, rules, regulations and policies; using tact, discretion, initiative and independent judgment within established guidelines; maintaining confidentiality; work under deadlines, political pressures, and tight work schedules; organizing work, setting priorities, meeting critical deadlines, and following up on assignments with minimum direction; applying logical thinking to solve problems or accomplish tasks; to understand, interpret and communicate complicated policies, procedures and protocols.
• Ability to: communicate effectively in writing and verbally; establish and maintain effective and professional working relationships with co-workers, other county departments, representatives of other agencies and organizations, and the public; deal with a variety of people, cultures, problems and circumstances; establish and maintain effective working relationships with other county employees, representatives of other agencies and organizations, and members of the community; understand and carry out written and oral instructions, giving close attention to detail and accuracy; analyze and resolve problems involving several variables.
• Must be able to write and read; able to hear, see and speak.
• Work involves sitting or standing at a desk for long periods of time and requires light physical exertion and the normal range of motion, dexterity, and vision.
• Ability to lift, push, pull or drag 25-pound items.
• Ability to drive a vehicle, stoop, kneel crouch, bend, crawl or climb.
• Daily routine computer usage is required.
• Possession of and ability to maintain a valid Colorado driver’s license.
• Ability to pass a background check and drug test.

Nice To Haves

• Master’s degree is preferred.
• Current Child Welfare Supervisor Certification from the State of Colorado or ability to obtain within one year from date of employment.
• Current Adult Protection Services Certification from the State Colorado or ability to obtain within one year from date of employment.

Responsibilities

• Assists the Director of Human Services with daily operations, staff supervision, hiring, training, performance management, employee relations, and compliance with policies and applicable laws.
• Plans, assigns, coordinates, and monitors departmental work; provides leadership, mentorship, coaching, and training to supervisors and staff.
• Assists in developing, implementing, and monitoring departmental policies, procedures, standards, and program compliance activities.
• Maintains ongoing communication with the Director regarding departmental operations, program needs, and policy issues.
• Assists in administering federal, state, and county human services programs and oversees quality assurance, audits, reporting, corrective actions, and program integrity efforts.
• Assists in developing departmental goals, strategies, and operational plans to ensure effective service delivery.
• Consults with state and local agencies regarding laws, regulations, policies, and program requirements.
• Resolves operational concerns, employee issues, and complaints while keeping the Director informed of significant matters.
• Coordinates staff training and professional development activities.
• Assists with contract administration, interagency collaboration, and community partnerships to support service delivery.
• Assists with fiscal management activities to ensure fiscal integrity, maximize reimbursements, and maintain compliance with laws and regulations.
• Prepares reports, statistics, correspondence, and other administrative documents.
• Serves on committees, boards, and teams and acts as a liaison with agencies, organizations, community partners, and the public.
• Responds to inquiries regarding departmental programs and services and disseminates departmental information as needed.
• May serve as backup support for other departmental positions as assigned.

Benefits

• Two Meritain Aetna health plans to choose from –the County pays 50% to 100% of the premium depending on the plan you choose.
• HSA plan – the County contributes $1,250 for employee only and $2,500 for employee plus one or more dependents.
• Telehealth/Teledoc options – access quality healthcare from the comfort of your home, during your lunch break or while traveling.
• Dental, Vision and Prescription drug coverage.
• Basic and voluntary life coverage.
• 401a retirement plan – employees contribute 4% and the County matches 8%. You are fully vested in five years.
• 457b deferred comp plans – both pre- and post-tax options available.
• Paid vacation, sick, 12 holidays, 1 floating holiday.
• Aflac, wellness programs, EAP, education assistance, employee discounts, uniform allowance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager