Human Services Coordinator II

Commonwealth of Massachusetts • Waltham, MA

7d • Onsite

About The Position

The Department of Developmental Services (DDS) is offering a career growth opportunity for a motivated individual to join the Charles River West Area Office in Waltham as a Human Services Coordinator Supervisor (Human Services Coordinator II). This role involves building partnerships with individuals, families, guardians, provider agencies, and stakeholders. The HSC II will provide direct supervision, support, consultation, and orientation to Human Service Coordinator Is (HSC I) and other staff. This position is a key member of the Area Office management team, contributing to the planning and resource allocation for community services.

Requirements

• Ability to supervise, including planning and assigning work based on job nature, subordinate capabilities, and available resources.
• Ability to control work through periodic reviews and evaluations.
• Ability to determine and provide training needs for subordinates.
• Ability to motivate subordinates to work effectively.
• Ability to determine the need for disciplinary action and recommend or initiate it.
• Ability to demonstrate sound judgment by making reasoned decisions, acting quickly, and maintaining a calm demeanor in stressful situations.
• Ability to communicate effectively through verbal and written means.
• Ability to establish and maintain harmonious working relationships.
• Ability to prioritize and respond to multiple demands from individuals with disabilities and staff.
• Ability to seek guidance and support and take direction from supervisors and clinical consultants when needed.
• At least four (4) years of full-time, or equivalent part-time, case management or clinical/therapeutic experience.
• Ability to travel as required by assignment.
• Possession of a current and valid motor vehicle driver's license at a class level specific to assignment if using a motor vehicle for travel.

Nice To Haves

• Knowledge of principles, practices, and techniques of supervision.
• Knowledge of and skill in the use of personal computers, software, and maintenance of individual records database.
• Knowledge of documentation necessary for Individualized Service Plans (ISP).
• Knowledge of DDS and generic programs, services, and resources available to individuals with disabilities.
• Ability to act as an advocate of human rights.

Responsibilities

• Planning, prioritization, and coordination of work by assigned staff, including administrative, supportive, and educational components.
• Monitoring of Individual Service Plans.
• Maintaining compliance with all relevant policies and procedures.
• Ensuring case documentation is maintained and consistent with standards.
• Identifying individual cases involving health, safety, risk, and changing needs, bringing them to the attention of the Area Director or designee(s), and engaging in problem-solving.
• Monitoring and providing consistent performance planning, feedback, and evaluations to assigned staff.
• Performing other related duties as required, including providing coverage for absent HSC Is.

Benefits

• Comprehensive Benefits
• Outstanding suite of employee benefits that add to the overall value of your compensation package.
• Work experience that supports you, your loved ones, and your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level