Human Resources Services Coordinator

Advanced Medical Solutions • Calgary, AB

2d

About The Position

Advanced Medical Solutions is a leading provider of emergency medical transportation and healthcare services, specializing in air and ground ambulance operations across remote and industrial regions. As part of a global organization, we are committed to delivering exceptional patient care and operational excellence in challenging environments.

Reporting to the Human Resources Services Manager, the Human Resources Coordinator is responsible for coordinating key human resources programs and providing comprehensive support across the employee lifecycle. This role serves as a subject matter expert for onboarding, HRIS administration, employee records, benefits administration, and HR processes while acting as a trusted resource for employees and leaders.

The Human Resources Coordinator plays a critical role in ensuring operational excellence by driving efficient HR processes, maintaining data integrity, identifying opportunities for continuous improvement, and coordinating HR initiatives that support Advanced Medical Solutions' workforce across multiple operational locations.

Requirements

• Diploma or bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum 3 years of progressive Human Resources experience, preferably in a fast-paced or multi-site environment.
• Experience administering HRIS systems (UKG experience considered an asset).
• Experience coordinating onboarding, employee records, benefits administration, and HR processes.
• Strong knowledge of employment legislation and HR best practices.
• Advanced attention to detail with excellent organizational skills.
• Intermediate to advanced proficiency in Microsoft 365, particularly Excel, Outlook, Word, and Teams.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Comfortable facilitating presentations and training sessions.
• Ability to maintain strict confidentiality and exercise sound judgment.
• Demonstrated customer service orientation and relationship-building skills.
• Ability to manage multiple priorities while meeting deadlines.
• Continuous improvement mindset with a willingness to recommend and implement process enhancements.
• The successful candidate is a collaborative HR professional who thrives in a fast-paced operational environment.
• You are highly organized, proactive, and solutions-focused, with the ability to build strong relationships while balancing competing priorities.
• You take ownership of your work, embrace change, and are passionate about delivering exceptional service and continuously improving the employee experience.

Nice To Haves

• CPHR designation or actively working toward designation is considered an asset.

Responsibilities

• Lead and coordinate all post-offer recruitment activities from offer acceptance through deployment.
• Own and continuously enhance the AMS onboarding program, ensuring every new employee experiences a welcoming, engaging, and compliant onboarding process.
• Coordinate all pre-employment requirements including background checks, medical clearances, credential verification, licensing, and required documentation.
• Partner closely with Payroll, Education, Travel, Operations, and Hiring Managers to ensure seamless onboarding and deployment.
• Monitor onboarding timelines, proactively identifying and resolving delays.
• Develop onboarding resources and recommend improvements to enhance the employee experience.
• Serve as the primary administrator for UKG, ensuring employee data is accurate, complete, and maintained throughout the employee lifecycle.
• Configure, maintain, and optimize HRIS workflows, forms, business processes, and reporting.
• Conduct regular HRIS audits to ensure data integrity and compliance.
• Analyze HR processes and recommend system enhancements that improve efficiency and user experience.
• Develop standard operating procedures for HRIS processes.
• Generate HR reports and workforce metrics to support business decision-making.
• Coordinate HRIS testing for system upgrades and new functionality.
• Maintain accurate electronic employee files in accordance with legislative and organizational requirements.
• Monitor employee licensure, certifications, mandatory training, and compliance requirements.
• Proactively communicate upcoming expirations to employees and leaders.
• Ensure HR policies remain current, accessible, acknowledged, and compliant.
• Support internal and external audits by maintaining accurate HR documentation.
• Assist in maintaining compliance with employment legislation and organizational policies.
• Coordinate all group benefits administration, including enrollments, changes, terminations, and employee inquiries.
• Liaise with benefit providers to resolve complex issues.
• Coordinate the WSCC disability management process, including employer reporting, return-to-work planning, and ongoing case administration.
• Maintain confidential medical and accommodation documentation.
• Support accommodation processes in collaboration with leaders and employees.
• Coordinate employee status changes, including promotions, transfers, compensation changes, leaves of absence, and terminations.
• Process Employee Change Forms (ECFs) accurately and within established service standards.
• Serve as a primary point of contact for HR-related inquiries, providing guidance and directing employees to appropriate resources.
• Support employee engagement initiatives and HR programs.
• Assist with performance management cycles and annual HR initiatives.
• Identify opportunities to improve HR processes, workflows, and service delivery.
• Coordinate HR projects and organizational initiatives.
• Assist in developing HR resources, templates, guides, and training materials.
• Deliver onboarding presentations and support HR information sessions.
• Prepare reports, dashboards, and analytics to support departmental planning.
• Support change management initiatives across the organization.
• Perform other related duties as assigned.

Benefits

• We are committed to fostering an inclusive, diverse, and accessible workplace.
• We recognize the importance of equitable healthcare access and culturally safe service delivery in partnership with Indigenous communities.
• If you require accommodation during the recruitment process or while performing your role, please let us know. We will work with you to provide reasonable accommodation in accordance with applicable legislation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree