Human Resources Coordinator – Employee Services

Care Advantage Corporate • Richmond, VA

21h • Remote

About The Position

Join a Team That Puts Care First At Care Advantage, we believe care goes beyond our clients-it starts with our people. As a leader in home care services, we provide personalized, compassionate support to individuals in their homes, hospitals, and rehabilitation settings. Our mission is simple: deliver peace of mind through exceptional care. We're looking for a Human Resources Coordinator – Employee Services to serve as a critical first point of contact for employee support-someone who thrives in a fast-paced environment, loves solving problems, and is passionate about delivering an exceptional employee experience.

Requirements

• 2+ years of experience in HR, employee services, or business support
• Associate's degree in HR, Business Administration, or related field
• Experience with ticketing systems (Jira preferred)
• Strong communication skills-written and verbal
• High level of professionalism and confidentiality
• Detail-oriented with experience in HRIS or workplace platforms
• Ability to collaborate across departments and work independently

Responsibilities

• Manage and triage employee requests through Jira, ensuring timely, accurate, and supportive resolutions
• Respond to employee questions, concerns, and requests with professionalism and empathy
• Partner with HR specialists to ensure complex issues are handled efficiently
• Help employees understand policies, procedures, and best practices to ensure consistency across the organization
• Deliver positive interactions that support employee satisfaction and retention efforts
• Track KPIs, monitor ticket trends, and identify opportunities for process improvements
• Continuously look for ways to improve efficiency using HR systems and tools
• Maintain SOPs, documentation, and HR resources for scalability and consistency
• Step in where needed to ensure seamless HR service delivery

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree