Human Resources Shared Services Coordinator

Brightstar Lottery•Providence, RI

1d•$44,450 - $103,002•Hybrid

About The Position

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com. Overview We are seeking an experienced and customer-focused HR professional to join our team as a Global People Services Representative based in Providence, RI. This is an exciting opportunity to play a critical role in delivering high-quality HR services across a global organization while working in a hybrid environment (50% on-site presence required). In this position, you will serve as a subject matter expert for complex employee lifecycle processes, policy interpretation, and data integrity. You will work with a high degree of independence, managing sensitive and escalated cases while partnering closely with HR stakeholders, including People Partners, Centers of Expertise, Payroll, and other functional teams. This role is ideal for someone who brings strong HR operational experience, thrives in a fast-paced environment, and is motivated to continuously improve service delivery and employee experience.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field preferred; equivalent experience will be considered
4–6 years of relevant HR experience, preferably in shared services, HR operations, or employee lifecycle administration
Experience managing sensitive and complex employee matters with professionalism and discretion
Strong knowledge of HR processes, case management, and service delivery models
Proficiency with HR systems and Microsoft Office applications, including the ability to analyze and interpret data
Experience supporting audit, compliance, or regulated processes is strongly preferred
Advanced understanding of HR operations and employee lifecycle processes
Strong problem-solving and analytical skills, with the ability to assess risk and identify root causes
Effective communication skills, with the ability to handle sensitive situations with professionalism and credibility
Ability to work independently, manage multiple priorities, and make sound decisions
High level of attention to detail and commitment to accuracy, confidentiality, and compliance

Responsibilities

Serve as a subject matter expert for complex and escalated Global People Services cases, including employee lifecycle transactions, policy interpretation, and compliance-related matters
Independently manage complex HR transactions across assigned regions, including hires, terminations, transfers, promotions, compensation updates, contract changes, and leave-related actions
Review, investigate, and resolve data quality and integrity issues within HR systems, ensuring accuracy and compliance
Provide guidance to employees, managers, and HR partners on policies, processes, and service options, delivering a high standard of customer support
Conduct case triage and determine appropriate escalation pathways to specialized teams such as Payroll, Legal, Employee Relations, or system support
Support and participate in audit and compliance activities, ensuring proper documentation, controls, and adherence to internal and external requirements
Contribute to system enhancements and process improvements, including user acceptance testing (UAT), validation, and process documentation
Analyze trends in cases and service delivery to identify opportunities for improvement and increased efficiency
Collaborate across global teams to ensure consistent, compliant, and efficient HR service delivery
Support knowledge sharing and provide guidance to team members as needed