Human Services Coordinator II

Commonwealth of Massachusetts•Waltham, MA

1d•Onsite

About The Position

The Department of Developmental Services (DDS) is offering a career growth opportunity for a motivated individual to join the Charles River West Area Office in Waltham as a Human Services Coordinator Supervisor (Human Services Coordinator II). This role involves building collaborative partnerships with individuals, families, guardians, provider agencies, and other stakeholders. The HSC II will provide direct supervision, support, consultation, and orientation to Human Service Coordinator Is (HSC I) and other staff. This position is a critical part of the Area Office management team, contributing to the planning and resource allocation for community services. Responsibilities include planning, prioritizing, and coordinating the work of assigned staff, monitoring Individual Service Plans, ensuring compliance with policies and procedures, maintaining case documentation, identifying and escalating critical individual cases (health, safety, risk, changing needs) to the Area Director, and conducting performance planning, feedback, and evaluations for assigned staff. Other duties may include providing coverage for absent HSC Is.

Requirements

Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources
Ability to control work through periodic reviews and or evaluations
Ability to determine subordinates training needs and provide or arrange for such training
Ability to motivate subordinates to work effectively
Ability to determine the need for disciplinary action and either recommend or initiate action
Ability to demonstrate sound judgement by making reasoned decisions, acting quickly, and maintaining a calm manner in stressful situations
Ability to communicate effectively through verbal and written means
Ability to establish and maintain harmonious working relationships
Ability to prioritize and respond to multiple demands from which individuals with disabilities and staff
Ability to seek guidance and support and take direction from supervisors and clinical consultants when needed
Four (4) years of full-time, or equivalent part-time, case management or clinical/therapeutic experience
Ability to act as an advocate of human rights

Nice To Haves

Knowledge of principles, practices, and techniques of supervision
Knowledge of and skill in the use of personal computers, software, and maintenance of individual records database, through training provided by or arranged by the department
Knowledge of documentation necessary for Individualized Service Plans (ISP)
Knowledge of DDS and generic programs, services, and resources available to individuals with disabilities

Responsibilities

Planning, prioritization, and coordination of work by assigned staff
Monitoring of Individual Service Plans
Maintaining compliance with all relevant policies and procedures
Assuring that case documentation is maintained and consistent with standards
Identifying individual cases involving health, safety, risk and changing needs and ensuring that they are brought to the attention of the Area Director or designee(s), while engaging in problem solving
Monitoring and providing consistent performance planning, feedback and evaluations to assigned staff
Providing coverage if an HSC I is absent from work