Human Services Technician II
About The Position
The Human Services Technician II (HST II) performs advanced human services support for the Texas Youth Helpline and Texas Parent Helpline. Work involves providing information to clients or assisting staff in the delivery of social services. May plan, assign, and/or supervise the work of others. HST II works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. This position will respond to helpline calls, chats and text messages on a 24/7 helpline. They will also assist with training new volunteers to properly handle and document contacts and referrals, be on-call to support TYH operation and provide coverage for staff and volunteers as needed. This position will also help locate new local, statewide, and national services for youth and families in addition to maintaining and updating the helpline resource database and other office duties as assigned.
Requirements
- Graduation from high school or equivalent.
- Knowledge of resources and referrals appropriate to youth,
- Knowledge of the issues facing runaway and troubled youth,
- Skill in establishing and maintaining effective working relationships,
- Skill in effective verbal and written communication,
- Skill in using computers and hotline software,
- Ability to document all helpline contacts and referrals,
- Ability to effectively communicate with other staff and managers
Responsibilities
- Provides specialized crisis intervention through telephone, text, and chat, information and referral services to runaways, troubled youth, families, and other helpline contacts. (50%)
- Assist with overseeing volunteers and support them in answering incoming calls, texts, and chats. Assist the volunteer coordinator with monitoring new volunteers to use helpline computer software which documents client contacts, statistics, and referrals provided. (20%)
- Assist in locating new local, statewide, and national services for youth and families in addition to maintaining and updating the helpline resource database (20%)
- Serve on call, by answering staff/volunteers concerns and questions regarding client contacts or providing coverage for staff/volunteers who are unable to complete their assigned shifts. (5%)
- Perform other duties as assigned and required to maintain hotline operations. (5%)
Benefits
- 100% paid health insurance for you, and 50% paid for eligible family members
- Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
- Paid vacation, holidays, and sick leave
- Optional dental, vision, and life insurance
- Flexible spending accounts for added tax savings on health and dependent care
- Employee discounts on things like gym memberships, electronics, and entertainment
- Public Service Loan Forgiveness
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
