Human Services Technician

Forsyth County • Winston-Salem, NC

20h • Onsite

About The Position

The Forsyth County Department of Public Health is seeking a self-motivated individual for a vacant Human Services Technician position. This position supports the Women, Infants, and Children (WIC) program, a federal program administered by the United States Department of Agriculture. WIC is designed to provide supplemental nutritious foods and nutrition education as an adjunct to good health care during critical times of growth and development to prevent health problems and improve health status. To qualify for the WIC Program, applicants must meet specific income guidelines and have an identified medical/nutritional risk problem. Work requires interaction with clients from different cultures, who speak different languages, and with various professional disciplines. The WIC Program is federally funded on a yearly basis.

Requirements

• Proficiency to perform basic computer functions using State computer system, Crossroads, and MS Office software.
• Ability to type a minimum of 45 wpm.
• Ability to communicate effectively orally and in writing.
• Ability to interpret and explain WIC program guidelines.
• Ability to prepare accurate documentation of all transactions.
• Ability to maintain effective working relationships with peers and clients.
• Graduation from high school or GED.
• At least one year of office/clerical experience.
• Ability to type 45 wpm.
• A valid driver's license is required.

Nice To Haves

• Bilingual in English/Spanish
• Being culturally sensitive
• Being well organized
• Providing outstanding customer service
• Practicing effective time management skills
• Accurate data entry skills
• Attention to detail
• Multitasking
• Teamwork, Flexibility and Reliability
• Dedication to work
• Working independently

Responsibilities

• Determines eligibility and income screening for the WIC Program.
• Scheduling appointments.
• Helping with measurements and finger sticks.
• Working at satellite clinics as needed.
• Explaining the program rules and responsibilities to participants.
• Issuing electronic cards and explaining how to use the benefits.
• Answering phone calls.
• Calling participants to remind them of their appointments.
• Other related duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED